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Human Resource Management of Marks and Spencer


Human Resource Management is regarded as one of the most important processes that help the business entity to manage all the organizational dimensions in an effectual manner. HRM is typically associated with employee management where an organization makes several efforts to retain and motivate the workforce for a longer time span (Akbas and Kurzman, 2006). Thus, in such context, the present research study has been made on Marks and Spencer which is a retail organization in the UK and which has employed many employees to manage all the service dimensions.

marks and spencer

Further, in the research, the discussion has been made regarding the difference between HR and IR practices and along with that, the researcher has also mentioned implications for line managers and employees of developing HRM aspects. There should be flexible working aspects at Marks and Spencer so that employer and employer both can manage their work and life in an adequate manner. Apart from this, the researcher has mentioned varied forms of discrimination that usually take place in the workplace. Lastly, different approaches to equal opportunities and diversity are also discussed.

Background of the organization

Marks and Spencer is a major British multinational retailer operating a business in the UK. The company has a wide range of products and services in the product categories and it chiefly specializes in the selling of clothing, home products, and luxury food products. Being a public limited company, the focus has been made on delivering quality goods and services for customer satisfaction management. From a historical point of view, the company became the first British retailer to make a pre-tax profit of over £1 billion in the subsequent year. A number of shareholders and investors have been working with the company which increases the investment capacity of the business. M&S has more than 852 stores throughout the UK and the business is also engaged in selling products through international stores as well.

Task 1

1.1 Guest's model of HRM applied to the organization

David Guest contends that Human Resource Management is the most important aspect of an organization because it aids human possession to contribute in achieving the goals and objectives. David has developed a Guest model which confronts that HRM is significant since it aids business organizations to conduct operations effectively in the internal and external market place. There are two dimensions under this model such as Soft HRM and Hard HRM (Claus, 2003). Both the dimensions are typically entitled for managing organizational aspects in an adequate manner and presence of such thing also impacts productivity level. The model is typically linked to the strategic management of the organization and it also seeks commitment to organizational goals. Guest model has been applied in Marks and Spencer which further enables the business to devolve power and become more flexible. However, as per the model M&S emphasizes on people management because they are a valuable asset for the business which should be positively utilized in all d

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