Frequently Asked Questions

You can cancel an order before a writer has been assigned for a full refund. Even if the work has started the cancellation is still possible, but the refund is adjusted based on the portion of work already completed as mentioned in our cancellation terms.

No, payments are processed via a secure, encrypted third party gateway and we never store your full card information on our own servers. Our team only sees confirmation that the payment was received, not your card number, expiry date or CVV.

When you delete your account, your personal details and order history are removed from active systems within the time frame set out in our privacy policy, except for records we are legally required to retain, such as basic transaction data for tax or compliance purposes.

Once your order is paid for and delivered you receive complete rights to use that specific copy of the work as you choose. We retain no ownership claim over it and, as noted elsewhere, we do not resell or republish it after delivery.

Complaints are first reviewed by our support team, who will scrutinize the order and any revision history. If you are unsatisfied with the outcome, the complaint is escalated to a senior reviewer for a final decision.

Yes, you can request changes to your original guidelines after payment, though changes made after a writer has already started can affect the cost or final deadline. So you should contact support as early as possible so any adjustment can be priced and scheduled fairly.

Yes we run seasonal discounts and provide loyalty benefits for returning customers, like reduced rates on repeat orders. Current offers are listed on our pricing page and applied automatically at checkout when eligible, so no additional request is required.

If a delay is caused by our writer instead of changes made by you, then you are entitled to compensation under our refund policy. This includes a partial refund or a discount on your next order, depending on how significant the delay was.

Yes you can request a writer change through support at any point in the process. We will reassign your order to another qualified writer as quickly as possible, though a mid-order switch may slightly affect the delivery timeline.

If your revision requests are related to the original instructions, no fixed limit applies. New or unrelated requests may be treated as a separate order.

Our writer network spans a wide range of disciplines like business, nursing, law, engineering, IT, humanities and the sciences. When you place an order it is matched to a writer with a genuine niche in the particular subject area instead of being assigned to whoever is simply available next.

Yes you can message your assigned writer directly through your account once your order is confirmed. This allows you to clarify instructions, share extra materials or check progress while keeping the conversation on record within the platform rather than over personal contact details.

Yes, on time delivery is a core part of how we operate and most orders are finished with a buffer before the final deadline to allow for last minute checks. If a delay does occur on our end it is covered under our refund and compensation policy.

Flag your deadline clearly when placing the order so it is routed directly to writers who have specialised in fast turnarounds. However urgent orders carry a higher price compared to standard ones and for extremely short windows our team will advise on realistic options before you pay.

We work with the below given major citation formats: APA, MLA, Harvard, Chicago and Vancouver. Besides law assignments we work with the OSCOLA style. You just need to specify your required style and edition when placing your order and your writer will format references accordingly.

Plagiarism prevention begins at the writing stage. As per your instructions, writers create work from scratch — they do not copy templates or reuse old work, and every assignment is also checked before delivery.

Yes, for large or dissertation level orders we can offer part of the work or an outline first. This allows you to check the direction, while smaller assignments are mainly delivered as one complete file.

Yes you can ask support for the same writer and we will try to assign them again if they are available and appropriate for the subject.

You can contact support by live chat or email for questions about your order, payment or account. For questions related to the actual assignment you can message your writer.

Most assignments are delivered as Word files (.docx); we can offer PDFs on request. Spreadsheets, presentations and coding work are delivered in the suitable format.

Yes we provide discounts and reduced rates for returning customers, bulk orders and seasonal promotions. Current offers are shown at checkout and applied automatically when you qualify, so there is mainly no separate discount code required unless a particular promotional code has been shared with you.

After you submit your order requirements we send a fixed price quote for you to review. After you approve it you finish payment through our secure checkout and your order is confirmed and assigned a writer only after payment goes through successfully.

No, payment is usually required before your order is completed, because it confirms the order and allows us to assign a writer. For larger or long term orders we can sometimes arrange a partial upfront payment with the balance due closer to delivery.

Our pricing is designed to stay competitive with other academic writing services, with revisions, plagiarism checks and writer support included at no extra cost. Thus we recommend comparing the full quote instead of just the headline price, since some competitors charge separately for services we already include.

We accept major debit and credit cards along with popular digital payment options like PayPal, depending on your region. All payment methods are processed through secure third party gateways instead of being handled directly on our own servers.

Yes, all transactions run through encrypted, PCI compliant payment gateways, meaning your card details are never stored on our servers. Our platform uses the same security standards as most major e-commerce platforms to keep your payment details protected throughout checkout.

No, the cost quote you approved before payment is the final amount for your original instructions. Extra charges only apply if you later request extra pages, an earlier deadline or a scope change beyond what was originally agreed, and these are always confirmed with you first.

For sizeable orders like dissertations or multi-part projects, we can sometimes split payment into milestones tied to delivery stages. However this is not available for every order size, so it's best to raise it with support when you first submit your requirements.

Prices are usually displayed in USD or GBP depending on your region, though the exact currency shown at checkout may adjust based on your location or selected payment method. Your bank may apply its own conversion rate if you pay in a different currency.