Understanding of need of HRM in hospitality industry and their role in encouraging sales.
- Understanding of HRM in hospitality industry.
- Examination of impact of employee relationship in hospitality industry..
- Evaluation of process of recruitment and selection inhospitality industry.
- Understanding significance of training and development in hospitality industry.
In today's market, the hospitality industry has grown up in great way. This can be because of increase in number of travellers and gain in standard of living of people as they are choosing hotels for parties and different kind of functions. Even though, hospitality industry is helping in making economy stable of UK in effective manner (Albrecht and et. al., 2015). Basically, success of hospitality industry is depended on the human resource working for hotels, employees needs to work in proper manner so that every thing be managed in better way. Hospitality industry has come in side of boom from last few years and predicted to be same for next long period. Assignment will include, purpose of human resource, employment relations in better way, employment laws too, mainly job description and person specification, selection process. Apart from such, contribution of training and development.
1.1 Role and purpose of human resource management in hospitality industry.
Hospitality industry is such which do succeed and fail as well with the satisfaction of the customer in effective way. Basically, it is such which comprise of three segments as: accommodations, food and beverage with travel and tourism as well. Hence, various type of services is provided to the customer and tourist in effective way so that they can become an existing for longer period. Moreover, there are various role played by the human resource department as:
Recruiting: Moreover, having an worker shortages is considered as the major problems of HR. Even though having an highly skilled recruiters are those which are established in with having an quality of housekeepers, wait staff and chef's they need to have an effective services can be provided to clients (Almond, 2011). Recruiting the skilled human resource may help them to have an effective working in organization and they will be able to serve there services in effective manner to various tourist and customers.
Retention: The hospitality industry is such which has increased in great manner, as it is increasing a issue is also coming in side as increase or raise in employee turnover. Moreover, various criteria and aspects are there which needs to be considered to retain the number of human resource with the hospitality industry in proper way as well. Normally, they do go with organizing an training and development program in great way.
Compensation: HR is that which is having an labour intensive hospitality industry in which they do set there wages and salaries are there which is somewhere based on the regional market too. Even though, employees in hotels do earn extra income with help of tips. According to the ISHC, having an offer to workers related to the cash bonuses which help in raising productivity and having an successful in somewhere an labour-intensive industry.
Hence, hospitality industry is totally depended on the effective working of the human resource and it is needed for management of hotels to keep there employees happy with services and pay as well (Arrowsmith and Parker, 2013). These role of human resource department make hotels to attain there goals and objectives for which they are established in market. Although it's a responsibility of management of hotels to keep there employees satisfied and motivated, as result of such human resource will work in great and proper way too.
1.2 Human resource management plan.
Human resource planning is considered as the systematic process in such they forecast different thing as demand and supply manpower, employment skills which has an objective of company. It can also be said as method of review related to manpower necessities and it also ensure the various kind of skills which is somewhere made available to firm. There are some importance of human resource planning and it is be like as:
-It helps firm to have an right kind of workforce at the right time and even in right figures too.
-It is such which do help in developing the succession plan for employees. Even though, this help -in creating the way for internal promotions as well.
-Hospitality industry as whole will be benefited with few thing like raise in productivity, profit and skills etc. thus it also help in giving the edge of competitors.
-Forecasting the future does help in supervise manpower in effective way and pitfall of it is also avoided too.
There are some of the thing which affect the planning of HRM as:
Government legislation: After the Brexit in UK, government has made many legislation for every kind of business and even for services industry as well. Government legislation has to be followed by the hospitality industry so that they can have an smooth flow of working in hotels as well (Bondarouk and Ruël, 2013). Various acts was being post over industry which needs to be included by firm.
Economic trend: In UK, after the Brexit the economy was declined in great way which affected the UK in various ways. In such situation, government of UK started supporting small industry and the hospitality industry as well so that UK can make its economy stable in better way. Number of tourist come from different country and from around the globe which does get country to earn great revenues and income as well that has direct impact on development of economy (Cascio, 2018). Even though economic trend thus help in making an HRM planning in effective way as well.
Technological development: Hence, the development of technology does help hospitality industry to make a better decision for human resource planning as technology do help in knowing the changes in structure and trend in environment, and with such a better information can be collected and can be used to train the employees and human resource in great manner, so that they can serve the guest and customer in better manner too.
2.1 Employee Relation.
Employee relation is such which is basically refers to the industrial relation and having an concern with the different emotional, practical and having an physical relationships in between the employer and employee too. Employee relation is being formed when the employee sign contract with employer and it is related to joining a job. Even though, job of the HR is also manages with coordination and having an all those activities and bring employees to perform all these activities as well. Employment relation in hospitality industry is very much different from other firms (Chang, Chiang and Han, 2012). It is all because of the working culture, job nature, pay scale etc.
some of the role of unionisation in hospitality industry are as:
Employee participation: It refers to as in which the employees do take participation in making an effective decision. Moreover, employee empowerment is somewhere also related with the empowering employees and a chance is being provided to them to have their own decisions without making consult with there superiors. In Hospitality industry it is required to give chance to employees to take participation in making decision and it is somewhere can lead an hotel towards the development with coordination in between superior and lower level.
Involvement and conflict management: Basically, involving and managing an conflict in hospitality industry also make them to perform in right format too. Employee and employer should have an great coordination so that they can bring in a healthy environment in hotels. Conflict is such which needs to be minimum in number so that effective working can be seen by them and it will help in attaining the goals
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