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Developing Individual and Organisation - Marks & Spencer

University: UK College of Business and Computing

  • Unit No: 9
  • Level: Undergraduate/College
  • Pages: 13 / Words 3318
  • Paper Type: Assignment
  • Course Code: R/508/0486
  • Downloads: 663
Question :

This unit is related to providing opportunity to appreciate developing knowledge and skill for achieving high performance at work place.

  • Analyse knowledge, behavior and skill of employee required by HR Professionals
  • Determine factor to be considered while evaluating learning and development to sustain business performance.
  • Determine understanding & knowledge in which HPW contributes to employee engagement for gaining competitive advantage
  • Evaluate methods by which performance management, collaborative working can support high performance culture at Mark & Spencer
Answer :
Organization Selected : Marks and Spencer


In an organisation, it is a duty of Human resource manager to develop team and individuals. At workplace, there are several roles as well as responsibilities which are necessary to perform through them to determine their various requirements and offer sufficient sources by which staff members can develop their knowledge and skills. This present report is based on Marks & Spencer organisation which deals in the retail sector. This firm is regarded as largest retail company in all over the world (Bolman and Deal, 2017). In given report mentions about appropriate skills, behaviour and knowledge which are necessary through HR professionals. Various approaches related to the performance management which support commitment and high performance culture will be discussing in this report. The HPW contribute towards employee engagement and also competitive analysis with particular organisational condition. Under given report mention abut difference among individual and organisational learning such as training and development.


P1 Professional knowledge, skills and behaviours required by HR professionals

In this human resource department is regarded as necessary part of a business firm. The employees are main sources which contribute towards achieving aims and objectives of an organisation in an effective or significant manner (Chaskalson, 2011). All staff members of Marks & Spencer company are more capable and focus on attaining positive results. This firm always appoint capable persons which focus towards increasing productivity of business.

Continuous professional development refers to continuous along with the planned procedure which managers are try to create its own professional and personal skills in significant manner. The main focus of management of this firm is to make improvement in its practices or knowledge to accomplish aims with in minimum period of time.

Some importance of CPD process given below as above:

  • Continuous professional development is helpful to manager to gain some additional knowledge and also should be up to date about current market trends, strategies of competitors and many other things.
  • Continuous professional development ensures an employer to increase as well as maintain its skills and knowledge in order to provide better quality of services or products to consumers.

Skills should be in Human Resource Manager given below:

Discrete and Ethical- Under this, HR is regarded as conscience of firm and save data or information of firm more confidential which is related with an organisation. In addition to this, employer hold tries to manage and control all activities which are happen at workplace (Conboy and et. al., 2011).

Dispute management and Problem solving- If Marks & Spencer organisation wants to enhance its growth then it is necessary to motivate its team members that they can work together. If in case human resource management want to more effective then it is necessary that this person should have problem solving skills.

Behaviour which expected from HR professionals

Customer/Quality Focus- It is necessary for manager to know about requirements of consumers and well as satisfy them through using different techniques and tools.

Accountable- IN this an employer should be able to take responsibilities of own commitment or action and complete al activities or tasks in an ethical or effective way (Dahlgaard, Pettersen and Dahlgaard-Park, 2011).

Knowledge that HR professional

Technology and communication- In this, human resource manager should know about the technical things and have effective communication skills in order to deal with the other people and collect information from other department of Marks & Spencer business firm.

Administration and Management- This is expectable from an employer to have effective knowledge regarding management along with the business principles (Day and et. al., 2014). It will be helpful in the strategic planning, allocation of resources and many others.

P2 Personal skills audit for an employee

Under this, competencies which are necessary in people determined of employee that working in company. if skills of employee will be better then in this case they will perform in better manner and focus on attaining aims and objectives of an organisation. To measure performance of employees, manager check existing with expected which they need (Herrmann and Herrmann-Nehdi, 2015). In addition to this, it is helpful for company to identify competencies gap in staff members. It will be helpful in determine difference among what firm is having and what it need from staff members.

Personal skill audit which performed by Marks & Spencer mention below:


Very Good



Little or no experience

Information Technology

Use Microsoft office word


Use Excel Spreadsheet


Use specialist HR



Use a database


Use the internet


Use Email


Use PowerPoint



Very Good



Little or no experience

Communication skills

Drafting contracts of employment


Taking notes of disciplinary hearing


Write reports


Produce materials to support presentations


Delivering a training session


Resolving disputes




Advising on HR issues



Very Good



Little or no Experience

Problem solving skills

Make good use of verbal reasoning skills, able to handle complex data and make selective use of information


Explore more than one solution in order to solve a problem


Consider the ideas of others to help solve problems


Supervisory Management

How much experience

have you had in your


< 1 month


1-3 months

> 3 months

How many people have

you managed at any

one time?




Above 5

Professional development plan is a kind of plan which is prepared through business firms in context to get the desired aims in an efficient manner. All these plans are generally connected with attaining goals of an organisation.

A professional Development plan for Marks & Spencer mention below


Jane Cambridge


Personal Goals

Professional goals:

Next 12 months

Participation in training and development programmes which organised through Marks & Spencer organisation. With the help of this, I can analyse my skills and try to be improve them.

To attain better position in firm.

Next 3 years

Grow my overall personality and also be became perfect person.

To be senior human resource manager in Marks & Spencer organisation.

This Professional Growth Plan was discussed and approved on 09/11/2017.

Instructor Signature____________________

Coordinator Signature________________________________


Planned Activities

Objective of Development

Required knowledge/skills

Under this, I decided to make improvement in my core competencies which taking more part in brain storming.

To gain more knowledge and also be competent to perform my work in better manner.


I see my capabilities as -

  • Open minded and fair.
  • To be experienced and knowledgeable.
  • Develop better communication skills.
  • Became more competent as well as effective.


Rapidly modifications in technology.

Staff members will learn to increase their skills.

I completed professional development tasks as explained.

I granted 60 professional development hours for process of professional de

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