This unit is related to providing opportunity to appreciate developing knowledge and skill for achieving high performance at work place.
- Analyse knowledge, behavior and skill of employee required by HR Professionals
- Determine factor to be considered while evaluating learning and development to sustain business performance.
- Determine understanding & knowledge in which HPW contributes to employee engagement for gaining competitive advantage
- Evaluate methods by which performance management, collaborative working can support high performance culture at Mark & Spencer
INTRODUCTION
In an organisation, it is a duty of Human resource manager to develop team and individuals. At workplace, there are several roles as well as responsibilities which are necessary to perform through them to determine their various requirements and offer sufficient sources by which staff members can develop their knowledge and skills. This present report is based on Marks & Spencer organisation which deals in the retail sector. This firm is regarded as largest retail company in all over the world (Bolman and Deal, 2017). In given report mentions about appropriate skills, behaviour and knowledge which are necessary through HR professionals. Various approaches related to the performance management which support commitment and high performance culture will be discussing in this report. The HPW contribute towards employee engagement and also competitive analysis with particular organisational condition. Under given report mention abut difference among individual and organisational learning such as training and development.
TASK 1
P1 Professional knowledge, skills and behaviours required by HR professionals
In this human resource department is regarded as necessary part of a business firm. The employees are main sources which contribute towards achieving aims and objectives of an organisation in an effective or significant manner (Chaskalson, 2011). All staff members of Marks & Spencer company are more capable and focus on attaining positive results. This firm always appoint capable persons which focus towards increasing productivity of business.
Continuous professional development refers to continuous along with the planned procedure which managers are try to create its own professional and personal skills in significant manner. The main focus of management of this firm is to make improvement in its practices or knowledge to accomplish aims with in minimum period of time.
Some importance of CPD process given below as above:
- Continuous professional development is helpful to manager to gain some additional knowledge and also should be up to date about current market trends, strategies of competitors and many other things.
- Continuous professional development ensures an employer to increase as well as maintain its skills and knowledge in order to provide better quality of services or products to consumers.
Skills should be in Human Resource Manager given below:
Discrete and Ethical- Under this, HR is regarded as conscience of firm and save data or information of firm more confidential which is related with an organisation. In addition to this, employer hold tries to manage and control all activities which are happen at workplace (Conboy and et. al., 2011).
Dispute management and Problem solving- If Marks & Spencer organisation wants to enhance its growth then it is necessary to motivate its team members that they can work together. If in case human resource management want to more effective then it is necessary that this person should have problem solving skills.
Behaviour which expected from HR professionals
Customer/Quality Focus- It is necessary for manager to know about requirements of consumers and well as satisfy them through using different techniques and tools.
Accountable- IN this an employer should be able to take responsibilities of own commitment or action and complete al activities or tasks in an ethical or effective way (Dahlgaard, Pettersen and Dahlgaard-Park, 2011).
Knowledge that HR professional
Technology and communication- In this, human resource manager should know about the technical things and have effective communication skills in order to deal with the other people and collect information from other department of Marks & Spencer business firm.
Administration and Management- This is expectable from an employer to have effective knowledge regarding management along with the business principles (Day and et. al., 2014). It will be helpful in the strategic planning, allocation of resources and many others.
P2 Personal skills audit for an employee
Under this, competencies which are necessary in people determined of employee that working in company. if skills of employee will be better then in this case they will perform in better manner and focus on attaining aims and objectives of an organisation. To measure performance of employees, manager check existing with expected which they need (Herrmann and Herrmann-Nehdi, 2015). In addition to this, it is helpful for company to identify competencies gap in staff members. It will be helpful in determine difference among what firm is having and what it need from staff members.
Personal skill audit which performed by Marks & Spencer mention below:
|
Skill |
Very Good |
Good |
Adequate |
Little or no experience |
|
|
Information Technology |
|||||
|
Use Microsoft office word |
✠|
||||
|
Use Excel Spreadsheet |
✠|
||||
|
Use specialist HR Software |
✠|
||||
|
Use a database |
✠|
||||
|
Use the internet |
✠|
||||
|
Use Email |
✠|
||||
|
Use PowerPoint |
✠|
||||
|
Skill |
Very Good |
Good |
Adequate |
Little or no experience |
|
Communication skills |
||||
|
Drafting contracts of employment |
✠|
|||
|
Taking notes of disciplinary hearing |
✠|
|||
|
Write reports |
✠|
|||
|
Produce materials to support presentations |
✠|
|||
|
Delivering a training session |
✠|
|||
|
Resolving disputes |
✠|
|||
|
Interviewing |
✠|
|||
|
Advising on HR issues |
✠|
|||
|
Skill |
Very Good |
Good |
Adequate |
Little or no Experience |
|
Problem solving skills |
||||
|
Make good use of verbal reasoning skills, able to handle complex data and make selective use of information |
✠|
|||
|
Explore more than one solution in order to solve a problem |
✠|
|||
|
Consider the ideas of others to help solve problems |
✠|
|||
|
Supervisory Management |
|||
|
How much experience have you had in your Placements? |
< 1 month ✠|
1-3 months |
> 3 months |
|
How many people have you managed at any one time? |
None |
1-5 ✠|
Above 5 |
Professional development plan is a kind of plan which is prepared through business firms in context to get the desired aims in an efficient manner. All these plans are generally connected with attaining goals of an organisation.
A professional Development plan for Marks & Spencer mention below
|
Name |
Jane Cambridge |
|
TIME FRAME |
Personal Goals |
Professional goals: |
|
Next 12 months |
Participation in training and development programmes which organised through Marks & Spencer organisation. With the help of this, I can analyse my skills and try to be improve them. |
To attain better position in firm. |
|
Next 3 years |
Grow my overall personality and also be became perfect person. |
To be senior human resource manager in Marks & Spencer organisation. |
This Professional Growth Plan was discussed and approved on 09/11/2017.
Instructor Signature____________________
Coordinator Signature________________________________
STRENGTHS AND WEAKNESSES
|
Planned Activities |
Objective of Development |
|
|
Required knowledge/skills |
Under this, I decided to make improvement in my core competencies which taking more part in brain storming. |
To gain more knowledge and also be competent to perform my work in better manner. |
|
Strengths |
I see my capabilities as -
|
|
|
Weaknesses/gaps |
Rapidly modifications in technology. |
Staff members will learn to increase their skills. |
|
I completed professional development tasks as explained. |
I granted 60 professional development hours for process of professional de | |
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