INTRODUCTION TO THE PROBLEM OF EMPLOYEE TURNOVER
Earlier it was considered that retaining customers is very important for the organizations and their business. But in recent years it has been found that retaining employees is equally important for the companies. In the present business environment where there is stiff competition between the industry rivals, the problem of employee turnover is faced by most of the firms as every company is ready to acquire talented individual, thus further stimulating the rate of employee turnover. The problem is more serious in the hospitality sector, especially in the hotels and restaurants. Globalization has provided many opportunities to the talented individuals to select the firm with which they want to work with. In addition to this, long working hours in the hospitality sector has further worsened the condition (Red Carnation blooms through management training: Morale improves and employee turnover falls at boutique hotel group, 2006). Working in hospitality industry demands lot of physical and mental efforts. Therefore, employees demand higher wages against the long and tough working condition. If the management is not able to provide all the required benefits, it has to experience high employee turnover.
The present report is about Four Square Hotel which is currently facing the problem of high employee turnover. The current work will make use of system theory for conducting the research and identify the root causes behind the same. Four Square Hotel is one of the renowned hotel chain in the world, still the giant is facing the problem in retaining its employees. Through this study, system approach will be applied to identify the factors that are responsible for high employee turnover (Davidson and et. al., 2010). Finally, this report will also provide some recommendations to the management of the company which may assist them in overcoming from this problem.
There is as such no specific definition of system research. It is a model that reflects overlap and interrelationships between various disciplines of an organization. System theory states that it is not possible to effective solve any problem if it is considered isolated and not as a part of interrelated components.
Causes of Employee Turnover in Four Square
From the system’s theory of research it has been found that there are many reasons that are responsible for high employee turnover in Four Square, these are:
Job Satisfaction: Most of the employees are not satisfied with their job. The main reason behind this is employees are not satisfied with their profile. Most of the time the work provided to them is not as per their skill level. They are bound to perform activities inferior to their job role and responsibilities. Because of this, most of the employees quickly switch to the other organizations.
Long working hours: Another reason for the high employee turnover is long working hours. Employees are forced to work continuously for 14 hours (Sheraton Skyline reaches for the stars: Recruitment and training practices help hotel to win prize for excellence, 2006). In addition to this, there is no shift rotation, that is, person working in the night shift has to work in nights and are not shifted to day shift.
Poor working conditions: Although the hotel provide excellent ambiance for its customers, but a far as employees are concerned, working condition at the workplace is far below standards. Rooms allotted to the residential staffs are not clean, in addition to this, hygienic and nutritious meal is not provided to them. Further, in food and beverage department, no standard safety measures are adopted by the organization (Kuballa, 2007).
Limited growth opportunities: One of the major reasons for high staff turnover is limited growth opportunity. Promotional schemes of the hotel are not very attractive, in addition to this, organizations has not adopted any kind of reorganization activities through which they can motivate the employees. Finally, there are no monetary and non-monetary rewards for the staff.
Here are some of the recommendations which if adopted by the organization may help it in lowering the employee