The objective of this report is to evaluate the requirement of communication skill within an organisation in order to develop positive relationship among employees and customers. These kind of activities will assist in enhancing business profitability.
- Explain models, theories, systems and methods of communication in the context of a business.
- Determine the appropriateness of oral communication for a business firm.
- Identify how communication in written is an effective process to conduct formal activities in an organisation.
Communication play a very important role within organisation in the context of interacting as well as sharing information with others. Interacting within business means to send a message by using different communication channel such as television, word of mouth, internet, print media etc. In business association, it supports in making proposals as well as plans, executing decisions, reaching agreements and many more. Besides this, assignment has stated various system and models of communication are used in enterprise. Readers will also know about various process which are needed by organisation to communicate with stakeholders along with that also submit email, CV and letter.
TASK 2 Role play
Spoken communication is an proper process to convey data and information by using words of mouth (Al-Mahrooqi, 2012). This type of interaction is mainly needed by personal discussion as well as staff meetings. Conversation held within interviewer who is a client or buyer and Customer service executive are given below:
Interviewer (Customer) – Respected Mam/Sir, I didn't get by goods or services within a given time as promised by receiver.
CSE (Response) – I am sorry for troublesomeness Sir. Let me check your request time.
Interviewer (Buyer) – Ok sure sir. Please give me replay as soon as possible.
CSE (Response) – Yes sir!! I had checked your request time, the reason of not fulfilling your promise of delivering a goods on time is due to stock problem as some of goods are damaged we will soon deliver your products.
Interviewer (Client) – I literally don't care about your issues I just want my goods as soon as possible I can get.
CSE (Response) – Yes sir, we are trying to solve the issue as well as I will deliver your product fast at lower cost also. Therefore, we will not charge any cost of your shipping.
Interviews (Client) – Thanks a lot, Please kindly provide it fast it is very urgent for me.
CSE (Response) – Sure sir, for further queries contact us.
Interviewer (Client) – Thanks.
Written communication in which they share their views by writing (Bramhall, 2014). there are some of written communications which are given blow:
Finding for a job position of Marketing Manager in a major company which aid in increasing my abilities and knowledge.
Bachelors in Business Administration (BBA)
Masters in Business Administration (MBA in Marketing)
Experience: 2 years of experience in Marketing.
At present I am working in TESCO in marketing department.
Personal abilities: Better skills of communication and having ability of working in team.
Time management and punctual in my work.
Declaration: I hereby declare that above given data is real as per my knowledge.
Subject – Welcome of freshers in organisation
Dear John methel,
Welcome to our Organisation
I would like to welcome you all new joiner to our company. Hope you all will enjoy working with firm. If any queries or problems you can ping e-mail to the head department of queries who will solve your all the problems. It will be pleasure to welcome you to TESCO team. Company has made some of arrangements of snacks and tea at canteen. Enjoy it.
We are also organising a official party for freshers so that they can know each other and love tro work with our organisation.
If having any problems at a time of induction training, please contact to me or mail me.
Thanks and regards