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Effective Communication Skills in Driscoll's Model

University: Buckinghamshire New University

  • Unit No: 12
  • Level: Post Graduate/University
  • Pages: 5 / Words 1143
  • Paper Type: Essay
  • Course Code: FY026
  • Downloads: 137
Question :

This assessment will cover the following questions:

  • Generate effective communication skills which are important in the context of academics and professions.
  • Provide a reflection on the individual performance, behavior, and experience in education and employment.
Answer :


Effective communication is vital for conveying the message appropriately from one person to other so that the other individual completely understands the information which is being conveyed by the individual.

Driscoll Model of Reflection is introduced by John Driscoll in 1994. It is the reflective model in which one's feelings and experiences are shared with the help of three questions that is “What?”,” So What?” and “Now What?”. In this above report includes the essay on the basis of job experience which reflects effective communication skills with the help of Driscoll's model of reflection.



Driscoll Model of Reflection the three questions to stage of the experimental learning cycle and the questions are “What?”, “So What?” and “Now What?”. The model has been explained below with the help of these questions. In this question it describes he event which occurred in the job experience (Leiss and Larkin, 2019). When I was working with a company. I was not able to communicate with my team members along with the top management. Because of that I faced a lot of things due to poor communication skills. My team member, and I was given the task for raising the sale of the product which is soon launched by the organization. The success of that product values for common very such in their success and raising revenues. For attracting the wide range of consumer and let that product to be popular among the consumers to purchases that (Ellison, 2015). The team of employees has been allotted with the responsibility for approaching the target market segment and promote the product. Meeting was conducted for this purpose by top management for discussing major aspects of the product and how can be strategies formed so that it can be helpful in the growth of company. In meeting, I was given a responsibility to coordinate with team members, monitoring and interacting with the all team members for helping them in understanding the product benefits.

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So What 

As I was appointed with the task for coordinating with team members and interacting with the customers on daily basis, the good communication skills are being required and I was lacking behind due to that. I was unable to communicate with my team members at the time of task regrading problems which is being faced during the task. Along with that I was also unable to communicate or interact with the customers and due to lack of confidence I was not able to solve the problems of consumer as well. Interaction with the team members was not on regular basis and thus it affected the productivity which have been decreased significantly. My ability to convince the consumer was not up to the level due to lack of effective communication and so the sale of the product is also going down (Muszynska and et.al., 2015, May). After that I have self assessment, and found that my poor communication skills are the major reason behind all this, for that I had started to improve my communication skills and trying to remove hesitation in speaking and interacting I had started taking feedbacks from my team members which could help me in improving this. Along with that I started to interact more with the consumer and getting involve with them so that I could easily interact and let the consumer know about the product and its benefits, which is helpful for attracting the consumer to the product (Cronjé and Buys, 2015). So as an outcome of this I had noticed that my tea, member started to ask questions if any problem has been arisen with them and this increase the productivity of the company and employee as well. All these efforts made by e is helpful raising the sale of the company effectively.

Now What 

As I had improved my communication skills it was very helpful for me in erasing my individual performance. I had developed the confidence in me, hesitation which I was facing before has been broke and I now can easily interact with anyone without any hesitation which is helpful for me in confidently putting my view in front of anyone. My performance has also been increased as I started to interact with the consumers directly which is helpful for attracting the consumer with help of rendering the complete information and benefits to them about the product. This directly increases the sale of the product and the product has been become popular among the consumer and thus the profit for this month had been extraordinary. My top management was impressed by my performance, and they had appreciated my work and also got promotion due to that. This all is being done due to the effective communication skills which is being developed by me during the completion of task which is helpful for me in interacting with the team members along with the customers (McCroskey, 2015). Thus the productivity of employees has also been increased as they can share their problems and which can be effectively solved by e and the top management, and they can work further for the target which is being to be achieved by them. Daily communication and interaction with the employees also helps em to motivate and encourage the employees for achieving the target within the given time period.


From the above study it is concluded that the effective communication is very important in enhancing the individual performance, work experience and behaviour in the job profile. It is necessary needed in the organization for achieving the target of the company effectively and getting the huge profit margin within the financial year. Effective communication is helpful in developing the self-confidence and breaking the hesitation for interacting with any other person. With effective communication one can easily interact and communicate with each other and convey their message or information appropriately with each other. So it could be understood by them.

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  • Cronjé, C.J. and Buys, P., 2015. Perspectives on effective communication of corporate sustainability reporting. Corporate Ownership & Control. 12(4). pp.819-825.
  • Ellison, D., 2015. Communication skills. Nursing Clinics. 50(1). pp.45-57.
  • Leiss, W. and Larkin, P., 2019. Risk communication and public engagement in CCS projects: the foundations of public acceptability. International Journal of Risk Assessment and Management. 22(3-4). pp.384-403.
  • McCroskey, J.C., 2015. An introduction to rhetorical communication. Routledge.
  • Muszynska, K and et.al., 2015, May. Communication management in project teams–practices and patterns. In Joint International Conference (pp. 1359-1566).
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