Introduction to Room Division
Room division management is an aspect of operations management that deals with the creation of a pleasant and enjoyable environment. Mainly applied in the hospitality industry, this concept aims at ensuring comfort to the guests (Gayar and et.al., 2011). An important role is played by the rooms division in the working process of a hotel. This is because it being the first point of contact that the staff of the hotel has with the guest. Significant contribution is made by this aspect towards the profit and revenue. The following report provides information on room division management of Four Seasons Hotel.
Being a Canadian based international luxury five star hotel management company, Four Seasons Hotel Inc. has top luxury hotels worldwide. Four Seasons Hotel at Canary Wharf is a modern luxury Hotel which is situated in the dynamic and historic city and collects all that is best about the past, present and future of London (Four Seasons, 2014). The hotel is a ten story structure that is designed for both business as well as pleasure. It offers 142 spacious and renovated guest rooms and suites. Apart from that, the hotel also has convertible bedroom suites.
There are several legislative and regulatory requirements that can be analyzed with relevance to room division operations of Four Seasons Hotel. For all the organizations in the hospitality industry including hotels are essentially required to follow the legal and statutory requirements which can be defined with respect to health and safety of guests, norms for cleanliness, quality standards (Gorman, 2007). Apart from that, there are other requirements which are to be fulfilled by Four Seasons hotel concerned with the governmental and legal laws of hospitality industry. Legislation and regulatory requirements that are relevant to room division operation of the concerned hotel are the following:
Health and Safety Law- Laws and considerations that relate to the health and safety have to be followed by the hotel. These are related to the pollution, quality of food, theft, emergency arrangements, fire extinguishers, first aid and other services that are to be maintained and followed as a part of their service (Hassanain, 2009).
Immigration records- As a part of the regulations, Four Seasons Hotel is mandatorily required to maintain the details and records of both domestic as well as international tourists. There has to be a record of all the information about the arrival and departure of the guest.
Reservation contract- As per this contract, Four Seasons Hotel is required to follow Supply of Goods and Services Act 1982, Trades Description Act 1968 and Unfair Contract Terms Act 1977 (Kim, Ham and Moon, 2012). The hotel is legally bound to provide the guests with accommodation, food and drink if required as well as other services as per the reservation contract.
Hazardous substance- The concerned hotel has to ensure that it highlights and provides warning regarding all those substances and equipments that are in the hotel premises and can cause injury or harm to the guests.
Consumer law- The staff and the employees of the rooms division operation of the hotel are entailed to the provision of appropriate services to the consumers in the best possible manner (Armistead, Johnston and Voss, 2006). This is in lieu of the rights of the consumers to get all the products and services that are agreed by the hotel. The consumers have the right to get the services and the room arrangements in the desirable way that was agreed upon by the hotel.
Pricing and tariff details- Four Seasons hotel has to provide the guests with all the details of the pricing and tariffs related to the suites, rooms, foods and beverages. Displaying the prices of all the extra amenities and services that the concerned hotel offers to its customers is also a part of the regulatory requirements to be followed (Law and Hsu, 2005).