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Role of Manager - Marks and Spencer

University: Regent College

  • Unit No: 3
  • Level: Undergraduate/College
  • Pages: 6 / Words 1544
  • Paper Type: Assignment
  • Course Code: R/508/0486
  • Downloads: 906
Question :

The scenario of this report is based on Marks and Spencer in which assistant manager human resource has been asked by director to investigate the impact and role of manger as well as leader on the operational practices of firm. Thus the analysis report must include:

  • Discuss the role as well as characteristics of manager and leader in Marks and Spencer in the comparison form.
  • Provide a clear application of role a leader and function of manager in different situation of M&S.
  • Discuss different theories as system leadership, situational leadership and contingency leadership as well as its application over current situation of M&S.
Answer :
Organization Selected : Marks and Spencer


Operation management function of an organisation that deals in conversion of raw materials into final goods. Managing all the operations along with controlling cost and proper use of available resources are the main responsibility of manager (AbouRizk, 2010). In the present assignment, chosen organisation is Marks & Spencer which is a popular British multinational retailer of London. The report includes characteristics and roles of manager and leader as well as application of their roles and functions. Apart from this, application of different leadership theories within firm is defined in this project.


P1 Different roles & characteristics of leader and manager

Leadership is defined as an act of motivating & influencing other individuals to act towards achievement of shared objectives. Mix of personality and leadership abilities are posses by leaders through which they impact others to take after the direction and guidance gave by them.

Management is characterized as the way of managing and overseeing activities & functions of company in organized and systematic way. It is an art through which things are getting done by others. Various functions included in management are Planning, organizing, staffing, coordinating and controlling. 

Leaders and administrator plays many duties and responsibilities inside firm that aids effective achievement of objectives and goals. All the activities that takes place within firm are managed by manager and leaders are working towards coordinating of resources so that successfully and timely completion of work can be ensured (Ageron, Gunasekaran and Spalanzani, 2012). In Marks and Spencer, responsibilities of manager is to assess, monitor and control all the functions and activities of firm and leaders have the duty to motivate their team members and encourage them to attain set objectives and goals of company effectively and efficiently. They both have critical impact in high growth and success of firm. A few roles of leader and manager are characterized beneath:

Roles of leader:

Motivators: Leaders are great motivators and have the ability to inspire others by their thoughts and actions. They comprehend and analyse requirements of workforce and satisfy them by fulfilling those. It assists in maximizing motivation level of work force and encourage them to perform their duties in more better way. This outcomes in higher profitability and performance of employees as well as organisation.

Team working: As leaders have great ability to influence others, they effectively impact individuals by their contemplations and activities. They strongly believe in team working & put their complete efforts in building effective groups. In Marks and Spencer, leaders persuade their staff members to work in group so that, objectives can be achieved effectively (Ashby, Leat and Hudson-Smith, 2012).

Supportive: It is one of an imperative part that leaders play. They emphasize on issues of their team members and listen every one of them deliberately and give them proper solutions for that. It helps with boosting up morale of manpower and they feels a feeling of satisfaction while working inside firm. At whatever point, support is required by group, leaders solicits to them.

Roles of manager:

Detailing of plans and policies: Managers assume to be a fundamental part of organisation who have responsibility of creating plans and policies for firm that provides direction for future course of action. Some effective strategies are also framed by them with the aim of accomplishing objectives and targets of company within specified time period.

Overseeing activities: The fundamental responsibility of administrator is to deal with each activity of firm in organized and efficient way. They are the one who coordinates with all the departments of organisation and screen monitor activities for the purpose of ensuring timely completion of work (Bozarth and Handfield, 2016).

Motivate staff: In order to improve productivity and performance of company, various activities are conducted by managers which assists in motivating staff members. They assess workers performance and provide them training according to that in order to enhance their skills and confidence level which in turn results in improving motivation of workforce.

Characteristics of manager and leader:

Positive attitude: Administrator as well as leader carry positive attitude which encourages them in performing their duties and responsibilities in well way. Their positive attitude helps them in handling difficulties viably and in achieving individual and also proficient objectives.

Decision makers: They both are good decision makers and have capacity to take effective decision by their learning and experience. They take many decisions in regards to accomplishment of targets and objectives of firm. Leader and mangers give their high contribution in success and growth of company (Carter and Liane Easton, 2011).

Good communicator: Communication skills of manager and leader are very good and by their powerful relational abilities, they propel their staff individuals. They viably convey all the essential informations to their workers by this.

P2. Application of role of leader and function of manager in different situation

There are different circumstances that happens inside firm on ceaseless premise. In this, administrators and leaders play essential part in dealing with such circumstances in a successful way. They take different choices in regards to high development and supportability of firm for long haul. They apply their capabilities and aptitudes in order to achieve set destinations and focuses of organization (Chowdary and George, 2011). A few circumstances in which part of leader and function of administrator is executed in Marks and Spencer are characterized beneath:

Decision making process: During the time of making decisions, administrators and leaders play imperative part. There are different circumstances happens inside firm in which it turns out to be exceptionally fundamental to take decision. Administrators play significant part in taking choices identified with advancement of suitable plans and arrangements. Top administration is in charge of settling on exercises and projects that are being led inside firm. Leaders are in charge of appropriate usage of plans. They outline systems and guarantee their appropriate execution with the goal that every one of the exercises are finished on time. They take choices with respect to specific undertaking or movement and guarantee its opportune fulfilment. Both, director and pioneer assess execution of organization and measure it with standard so targets and destinations of Marks and Spencer can be successfully proficient.

Training and development: There are different circumstances emerge in firm while existing aptitudes and capabilities are insufficient to dealing with these. In numerous undertakings, more aptitudes are required for their fruitful finish. In such circumstances, directors and pioneers play out their parts adequately (Closs, Speier and Meacham, 2011). They give reasonable preparing system to their workforce with the goal that their capabilities can be expanded. Leader decide requirements of workforce in regards to preparing and discuss it with supervisor. According to their ability prerequisites, director plan appropriate preparing program and give it to labor. This will encourage workers in increasing new aptitudes and information that causes them in playing out their obligations in more better and compelling way. It thusly, drives the firm towards fulfilment of objectives and destinations.

Worker commitment: Participation of workforce in exercises of firm is extremely basic for successful working. There are numerous circumstances where it is required by representatives to work all in all and take support in exercises of organization effectively. They are the imperative asset of an association that exceptionally contributes in development of business. In this way, their commitment in working of organization is fundamental. Directors and pioneers put their endeavours in expanding representative support. They lead different exercises and attempt to keep up sound workplace so specialists feel glad and happy with their working environment. This will help with expanding efficiency of both, representatives and in addition association.

Authority delegation: It is exceptionally hard to do all the work alone. Thus, it is required by chief and pioneer to appoint their power among every one of the individuals from group with the goal that work should be possible in appropriate way and finished on time (Fitzsimmons and Fitzsimmons, 2013). They allot work to representatives according to their capacities and aptitudes with the goal that errands can be performed in a powerful and proficient way. In Marks and Spencer, appropriate appointment of work by administrator and manager helps in finishing undertakings on determined time.

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