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Management and Operations - Marks and Spencer

University: ITCM College London

  • Unit No: 4
  • Level: Undergraduate/College
  • Pages: 4 / Words 889
  • Paper Type: Assignment
  • Course Code: R/508/0521
  • Downloads: 1350

Table of Content

Question :

The operations manager of M&S wants to understand the impact of leaders and managers on the company’s operation as an organization is continuously growing and expanding their business. 

  • What is the difference between responsibilities of leader and work of manager at M&S.
  • Examine leader’s role and manager’s function in different situations at M&S.
  • Assess role of managers and leaders in different approaches of operations management.
  • Analyze connection between leadership and management in current business environment.
Answer :
Organization Selected : Marks and Spencer


The concept of Operation Management deals with managing and controlling the procedure of manufacturing and distribution of products and services. Operations has been become continuous rolling function of business which deals with production of goods & services with the focal purpose of profit & business maximisation (Petroianu, 2012).

This report will be carried on Marks & Spencer Group Plc which is one of the leading British multinational retailer engaged in selling the clothings, home products and luxury food products. It is headquartered in Westminster, London. This company has been listed on the London stock Exchange and comes under FTSE 100 index.

This report will cover comparing different roles and characteristics of the leader and manager along with their functions of the manager in different situational contexts. Also, this report will include different theories and models of approach, including the leadership. Apart from this, report has part of discussion on key approaches to operation management and factors including external within the business environment which would impact the operations of the business.


P1 State and compare several characteristics and roles of leaders

In M&S both managers and leaders consider as an essential part. Goals and objectives of the firm can be accomplished through effective leadership and management.

Manager is a key person who is in charge of overseeing or controlling gatherings or association. Administrator gives guidance to the workers and controls every one of the exercises of the firm (Handschin, 2017). In Marks & Spencer, the task of the manager is to energize their representatives and inspire them to work in the successful way. They plan systems and execute it to expand the effectiveness of the firm. On the other hand, Leader is a enrolling person who impacts the gathering of people towards the achievement of an objectives and goals and lead them towards the achievement of such. A compelling pioneer creates moving future vision and move and spur the people to draw in with vision. Leader has to guide and empower their team members to get the ultimate remedy of any issues. They generally set the goals based vision, thoughts and pecuniary idea for growth of an organisation.

Role of manager and leader:

Decision making: Both leader and manager plays crucial role in firm's decision making. Managers takes choices with respect to everyday exercises of the firm and pioneers takes choices about the advancement of abilities and learning of the workers. Both take vital choices with the regular enthusiasm of expanding the efficiency and gainfulness of the firm.

Employee Engagement: Involvement of workers in the exercises of the firm is imperative. Managers and leaders, both assume imperative part in worker commitment. They attempt to make coordination and collaboration among the individuals from staff (Casolino, 2012). It causes them in keeping up a solid workplace at work environment. It energizes the workers in achieving targets of the firm. Both leaders and managers contributes significantly towards organizational growth and success. Both can accomplish objectives and goals of an organisation.

Functions of the manager: It consists of five essential elements of the managerial person would enhance their vision, potential, strategic thinking along with idea generation to gain the business effectiveness. These are the following -

Planning: In this element, manager of the M&S figures an arrangement which bolsters in the achievement of foreordained objectives and destinations of a firm. For instance, the aim of Mark and Spencer is to upgrade its deals or generate higher leads. For this, the administrator needs to choose the fundamental strides keeping in mind the end goal to accomplish its objectives. These means include expanding deals staff, publicizing and stock (Yuejin, 2013). These are make into an arrangement and it is trailed by the director to accomplish the objective and enhance deals.

Organizing: After planning, next step deals with the chiefs of M&S needs to compose assets, for example, labour, crude materials, fund and so forth according to the arrangement (Mingjuan, 2012). Giving expert and allotting work are the two fundamental elements of this function.

Staffing: In this organization, role of manager is to aggregate the population into groups and allocate them diverse undertakings. Manager role is to understand the necessity of the manpower , as per the needs and choice to reinforce the staff by enrolling and selecting the staff along with empowering them to undertaken the business activities.

Directing: In Marks & Spencer, it is the focal duty of manager to control involvement of staff, other individuals and also co-ordinate in such a way that they would achieve their pre-defined goals & targets. It incorporates conveying, empowering, inspiring and directing the workers with a specific end goal to dodge the contentions.

Controlling: After consummation of all the four phases, the administrators needs to always screen every one of the exercises and execution of the workers and check comes about against the foreordained goals and take remedial activities if required so as to accomplish the point of the organization of improving deals.

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