Information Technology has improved working pattern of business organisation as it helps in implementing business transaction. It refers to the usage of computer with advance technology in order to perform operational activities of company like storing information, retrieve information and other essential data of company (Jeston, 2014). This report is based of JS Supermarket which deals in retail industry. Under this report usage of IT systems in different organisational functions will be discussed. Further, it also discusses about flexible and reliable IT systems which are developed according to the requirement organisation. Additionally, it talks about different IT systems which support value added change within organisation. At last, recommendation of practical IT systems solutions are going to be presented for organisational scenario.
1.1 Analyse the Use of IT Systems with Different Functions of Organisation
Information technology is directly related to business organisations as it helps in simplifying work with its advance technology. It has been analysed that now a days business organisation are using latest software, applications, mode of communication etc. in order to perform their plan according to the requirement of companies objectives. In relation to JS Supermarket, it can be said that manager of this company is required to train its existing working so that their work could be executed effectively. It has been analysed that JS supermarket is basically dealing in tobacco, beverages, food, etc in their retail stores. In this regard, there are various of usage of IT systems which will be help for different organisational functions. As a result, after getting appropriate training to employees regarding IT systems will simplify their business activities and also helps them in achieving their targeted goals and objectives in less period of time. Different usage of IT systems in main core functions of JS Supermarket are described as below:
Human resource: Human resource department of an organisation is considered as major function which mainly manage working staff of the company. Mainly, this department provides trainings and development sessions, managing payroll, resolves conflicts of working staff, fulfil vacant position with recruitment, leave management and various other employees related work in an organisation (Eason, 2014). In relation to JS Supermarket, the company can adopt Human resource management system which is a IT software especially designed for HR department. Main role of this software is to manage leave of employees, calculation of salary, record details of employees personal as well as professional, record work of employees, performance management, Keeps records of salary details of working staff etc. It can be said that usage of this technology in this department will be helpful for HR department as they will be able to perform their work in effective manner with less efforts.
Marketing: It refers to the activity which is mainly used to interact with customers in order to aware them about products and services which are offered by organisation. In relation to JS Supermarket, marketing team of this retail store can adopt IT systems while making planning for advertising activities, evaluating work of promotional campaigns conducted by this company.
In this regard, marketing team of this company can easily use information technology systems for recording details of each and every activity, evaluating planned budget with the actual expenses which seen after it completion (Elbashir and et. al., 2013). Along with this, IT systems in this function also helps in developing relationship with customers as well.
Finance: Finance department in every organisation monitors usage of financial resources within the company in order to maintain profitability of company. This department tries to utilise financial resources in best effective way so that business activities of all the departments can be executed with positive outcome. In context to JS Supermarket, the company can use finance related software for managing flow of funds and cash in the company. These software automatically calculate financial calculations which also helps in taking decision related to finance. As a result, by using IT systems in Finance department, JS supermarket can easily maintain record of budget of company. Along with this, it also helps in managing balance sheet of JS Supermarket as well.
As per the above specified usage of IT systems in different organisational functions of JS Supermarket, it can be said that after getting appropriate training workforce of this company can easily execute their operational activities in effective manner (Willard, 2012). As per evaluation, it has been observed that by using IT systems in all operational function these department can achieve their targeted goals and objectives in less period of time. This will result, in achievement of quick goals of the company which will maximise its profitability ratio.
1.2 Explain how IT Systems Contribute to the Achievement of Objectives in a Specific Organisational Context
Information technology systems are considered as an essential part of business organisation which can be seen as need and want of company. IT systems have simplified work of employees which belongs to different different departments as per their respective goals and objectives. It has been analysed that if JS Supermarket is using different IT systems then it will be easier for its working staff to implement their strategies which are especially designed to maximise profitability of the company. It can be said that by using IT systems in marketing department the company can easily communicate to its customers regarding existing as well as new products and services (Scarborough, 2016). This will be helpful in increasing their interest towards these products and as a result, it will also contribute in enhancement of sales of JS Supermarket.
In addition to this, it can be said that with the usage of IT systems in business function an organisation can easily expand its activities at international. It has been observed that JS Supermarket should make some investments in order to enhance sales as well as profitability of supermarket store. Along with this, IT systems can also be used for measuring satisfaction level of customers. This can be done by taking feedback from customers on their every result which be helpful in identifying which product is not liked by customers and why. As a result, products can be modified on the basis of feedback of customers and also contribute in increasing number of satisfied customers for JS Supermarket.
2.1 Analyse the Different ways IT systems store and process data for knowledge management, customer relationship management, data management and communication management
Process and Store Data for Knowledge Management
Knowledge management is an understanding of set of various information and ways in which that information could be utilise to made useful support to any specific task. Knowledge management system is a collection plans, procedures, software, database and services which is used to store and share data and utilise them for organisation functions (Bibi, Katsaros and Bozanis, 2012). In JS supermarket IT system provide them various benefits which includes, consumer relationship management, store their financial data and use different websites for marketing and selling their products and services. It is necessary for JS supermarket to store information related to products and services they sell to their consumers in order to take proper feedback and solve any query. It is fastest method to store and posses various data and use them in accurate manner. IT system helps company to make easy access to their information.
It is an practise which aim towards maintaining data and fulfil information cycle requirements (Data Management, 2018). IT system benefits company to meet their overall needs. By using this company can able to manage their data in effective manner. In context with this, IT manager of JS supermarket can secure their data and can tackle problems related to manage huge amount of information.
Customer Relationship Management
It is an approach to manage organisation interaction with existing and potential consumers. Effective consumers relation leads company towards high sustainability, profitability and loyalty. In context with this, JS supermarket can use effective CRM system to use various technological tools like different social media sites to promote their products.
Communication is an effective tool in every business organisation in order to fulfil overall needs of company. IT system helps firms to make efficient planning, organising , executing and monitoring of its functions. With help of this system company can create smooth communication process between all their departments.
Evaluate how IT Systems can be used to Support value added change for Improving Business Operations, Performance and Sustainability
With help of IT system business can continuously improve its efficiencies of operations to achieve profitability. IT system can provide exact information to JS supermarket relating to correct amount of stock in stores so that costumers always what they want. Whereas, Capital One financial solutions can implement effective software system in their Corporation (Röglinger, Pöppelbuß and Becker, 2012). Which benefits them to maintain their budget system, income and liability report and funds management system to work efficiently and maximise their profits in order to ensure sustainability. IT system applications provide company to take advantage to software to store their data in proper financial system. While, with the help of IT system Sabre Airlines Solutions can manage their airlines systems which includes activities relating to directly serving their air passengers, check-in. On-site retail, catering facilities, baggage- handling and much more. Hence, IT system benefits various organisations to enhance their working system in smooth way (Collis and Hussey, 2013). It can help them to take more competitive advantages in marketplace and perform their business for long- term.