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Facilities Operations and Management - Mcdonald's

University: Walsall College London

  • Unit No: 18
  • Level: Undergraduate/College
  • Pages 19 / Words 4750
  • Paper Type: Assignment
  • Course Code: L/508/0442
  • Downloads: 72
Question :
  • Understanding the operational responsibilities of the facilities manager.
  • Gathering information on the legal, health, safety and environmental obligation to be considered by facilities manager working for McDonald’s.
  • Using a range of administrative systems to support operations management.
  • Be able to use appropriate criteria to conduct an evaluation and review of the quality and effectiveness of facilities for McDonald’s
Answer :
Organization Selected : Mcdonald's


The term facilities operation management is that strategic area of business which works as to bring quality in the operational working of firm. This is need to be done in order to gain sustainable advantage. The one of the main reason in order to facilitate effective and efficient management is that, the customer and employees are most important assets. In this term, things are need to be effectively managed. The present report will discuss the activities of McDonald's. It is the global leading brand (Cavdur, Kose-Kucuk and Sebatli, 2016). This firm is engaged in food sector. This firm is taking various initiatives in terms to meet out the need and wants of customers. In addition to this present report will discuss the working as how McDonald's is managing its facilities and operational responsibilities so that they are able to survive in this competitive world. Thus, it can be said that effective management will be helpful in leading operational function of firm effectively.

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LO 1

1.1 Assessing the responsibilities which facilitate manager has towards customer.

The term facilities operation management refers to that part of the management of operations which deals with the quality of output. The main aim to manage the effective facilities is to deal with operational working of enterprise. The operational manager of the firm need to track the records which helps to manage the quality so that firm can achieve its desire objectives. The McDonald's is need to take number of initiatives which will be helpful in terms to deal with health and safety hazard. It is very essential for employees of the McDonald's to deal with the things in terms to have health check up etc. the facilities' manager has number of responsibilities towards the customer which helps to provide best services to the customers. In this main aim is to maintain the satisfaction of customer and to gain understanding of customers so that firm can deal with the things in effective and efficient mode. Thus, employees of the enterprise need to put their best efforts to full fill these responsibilities and provide best experience to their customer (Choi, Starbuck and Lee, 2018). The production of the food and beverage items is helpful in terms to taste and preferences of the guest. This kind of planning structure is need to be used so that food and beverage preparations. In order to maintain effective services it is essential to deal with the things as are quality and hygiene. In this manner it can be said that production of food and beverage item need to take the place as per the taste and preferences of the guest. Moreover, It can be true to said that facilities' manager plays the crucial role in firm in order to have successful execution and implementation. In this way responsibilities of facilities manager is need to discussed in following manner as are-

Towards the staff- This kind of responsibilities will be inclusive of suitable and talented personnel to be the core part of the team for having planning and implementation of the activities. Manager is responsible to take various initiatives in order to define the role and responsibilities so that each thing can be undertaken effectively. After, appointment manager need to take efforts in term to make better coordination so that team will perform each activities effectively. In this manager is need to ensure that conflict is need not be arise between the members of teams, they all need to perform their business activities with the team spirit and co-operation. Manager is the responsible person to direct each activities in will coordinate and effective manner. It is the responsibility of manager to direct their each role to employee’s so that they are able to perform their activities ef

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