INTRODUCTION Hospitality refers to includes lodging, event planning, theme parks, transportation, cruise line, travelling and additional areas of tourism industry. Hospitality management can be described as overall those strategies and techniques to manage such business in order to provide desired ...

INTRODUCTION Hospitality refers to includes lodging, event planning, theme parks, transportation, cruise line, travelling and additional areas of tourism industry. Hospitality management can be described as overall those strategies and techniques to manage such business in order to provide desired ...

INTRODUCTION Chapter1 Introduction to Hospitality Management Hospitality management is the study of services provided to customers. This industry is focused on customer services i.e. it means in providing better services to customers so that the business will expand (Hospitality Management, ...

INTRODUCTION Customers are primary requirement of any organisation without customer a firm cannot run its functional activities. If customers are not happy with the services they will not visit in the hospitality industry again which brings a negative impact on the brand image of hotel (Amin, ...

INTRODUCTION In today’s era where there is intense competition in hospitality sector as well as increasing profit is the key goal for shareholders, it is significant for managers to give due emphasis on management of operations. However, operations management in hospitality sector varies in ...

INTRODUCTION Customer experience plays a vital role in the hospitality industry. It helps in deciding whether the guests will continue the services of the hospitality organisation or not (Peppers and Rogers, 2016). This assignment will discuss how customer experience is important for le pont de la ...