Legislation and Ethics in Travel and Tourism- British Airways

University: University of Bristol

Unit No: 1
Level: Post Graduate/University
Pages: 2 / Words 583
Paper Type: Assignment
Course Code: THT3112
Downloads: 2870

Table of Content

Learning outcomes-

Brief :

Organization Selected : British Airways

Learning outcomes-

Task-1

consider that you are working as a Travel Law consultant the basis of which is London. The requirement from you is to present a training event for the retail travel consultants on the legal and regulatory framework in context to travel and tourism sector in UK. Produce a leaflet in order to answer.

LO1 Produce an understanding on the legal and regulatory framework in context to tourism and travel sector in UK

what is the legal and regulatory framework in context to tourism and travel sector
Explain surface, sea and air transport associated with the carriage of the passengers in the legal and regulatory framework

Task-2

You have been employed as UK based tour operator. The company is linked with the process of preparing training materials for the staff. Produce a management report

LO2 What legislation and regulations comes into picture in terms of health, safety and security in context to travel and tourism sector

What impact does principle of health, safety and security legislation provide on the travel and tourism sector
What legislation relates to equality in context to UK tour operator and travel agency

Task-3

Your job is to sell holiday packages as you have been recruited as travel consultant and has recently dealt with Spain and as review it came to know that customer is not happy with the service and has put a question mark on the information accuracy related to the booking time. This raise the concern for train travel assistants on the consumer protection legislation. Produce a leaflet for the same in order to address-

LO3 Produce an understanding on the consumer protection legislation with respect to travel and tourism sector

What is contract legislation in terms of travel and tourism customers
What is meant by consumer protection legislation

Task-4

As a sustainability manager, the company requires from you to foster the ethical behaviour in the operations. Consider any one travel and tourism sector business from International Airlines Group (IAG), Intercontinental Hotel group (IHG), Virgin Holidays, The British Museum, The Natural History Museum, Whitbread, Thomas Cook, TUI Group. Write a management report by covering the below mentioned-

LO4 What role does business ethics play in travel and tourism industry

What ethical issues faced by travel and tourism sector
Explain corporate social responsibility policy of a particular travel and tourism business

LO1 Produce an understanding on the legal and regulatory framework in context to tourism and travel sector

legal framework
Regulatory framework
Processes
Structures
Transport law

LO2 What legislation and regulations comes into picture in terms of health, safety and security in context to travel and tourism sector

Health, safety and security
Equality law
Impacts of legislation and regulations

LO3 Produce an understanding on the consumer protection legislation with respect to travel and tourism sector

Contract law
consumer protection
Accommodation services

LO4 What role does business ethics play in travel and tourism industry

Business ethics
Ethical theory
How to be ethical

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