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Health and Social care are the units that work to provide services to the patients in order to ensure their social well being, personal care, protection, safety and security. The main motive of such organization is to lay emphasis upon the welfare and well being of their visitors and patients. These organizations does not work upon making and regulating profits and other benefits for them, there main focus is upon safeguarding the service users. East and West Care Home is situated in London and caters to care needs of vulnerable people. But the care home is facing some serious troubles.