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Unit 9 Market research : Restaurant Case study Assignment Level 4

Case study

Diversity is considered as a process that helps in identifying various different aspects among the people of a team. There are various types of diversity which involves cultural, political, functional etc. Every aspect has some difference influence on the factors of the operations and services that are being implemented (Klarsfeld, Booysen and Kuvaas, 2016). Equality is also considered as a very essential element which means all the members of the group or team are considered as equal in every aspect. Whether it is about the division of responsibilities or about providing the benefits, everyone should be treated equally.

There is a huge importance of diversity in today's changing Britain because it helps in maintaining a great rate of the reputation. Also, it can lead to a better level so that the organisations can be able to gain the popularity as well as productivity at much higher rates. Even in the internal and the external environment, diversity plays a very important role. It helps in minimizing the issues such as racism, discrimination etc. because doing the discrimination of the other on the basis of colour, race, gender is not acceptable at all (Thompson, 2016). It is because this sort of behaviour can hurt the sentiments of the other person and also can have a negative effect on the mental stability of the person.

There can be various factors that get benefited after involving diversity in an organisation. Some very common and well known examples of it includes the minimized rate of issues such  as racism etc. In an organisation, there might be the possibility that people from various different culture's are working, so for managing and maintaining their safety, diversity can be termed as an effective way which can further help in an effective processing of the operations and services as well. 

It has been observed that in Qbic hotel, some employees were doing some sort of partiality and discrimination with some customers which were not from their caste (Colgan, 2015). So, as the management of the hotel is considered to be efficient enough, so after monitoring the issue, those employees were terminated and from then, there has been no such report of the issue. Therefore, the hotel has its focus on treating and welcoming each and every customer in a very efficient way.  Also, it has helped the hotel to achieve a higher rate of popularity as well as productivity.

The practical steps that the business can take is to ensure proper monitoring inside the organisation, whether it is about the corridors or the rooms, if there will be proper motoring by the management, every staff member as well as employee will ensure that no such action can happen. This can help in making the operations more effective and appropriate.

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