Hospitality sector concerns out to be the most crucial and important sector in service industry. It is been growing in an enormous rapid rate. It focuses on making the learners to enhance and gain all understanding with role of hospitality industry in general also with impact in integration, so as to maintain the skills of plan hospitality business. Kindly do address all the learning outcomes mentioned below:
- What are the roles of all the hospitality industry in travel and the tourism sector?
- What is an impact of the integration in the hospitality industry?
- Elaborate plan for the development in hospitality businesses.
Hospitality sector is considered as important part of service industry. It is The study is based on hospitality sector which is growing at very rapid rate. Hospitality industry is contributing a lot towards economic development as well as generation of employment in nation. Hotel sector provides various facilities to travellers such as food, accommodation, transportation etc. An organisation, operating in travel and tourism industry has to form joined venture with hotel companies that has enabled both the sector to provide additional facilities to their client. Partnership strategy has also helped both sectors in fostering growth (The positive potential of the tourism industry, 2018). In the development of hospitality sector, tourism plays crucial role. However, travel and tourism and hospitality sector integrates to enable successful management for their business. . Partnership or integration between two sectors is helping the entities in gaining competitive advantage.
The purpose of report is to develop an understanding about role of hospitality sector in travel and tourism industry. It will also focus on analysing implications of integration with hospitality industry. Study also emphasizes on determining the effect of integration on hospitality sector in context of hotel.
1.1 Interrelationship between hospitality and wider travel and tourism sector
Being a consultant of PKF hotel expert, it can be said that there is a strong interrelationship between hospitality and travel and tourism sector.
In tertiary industry, hospitality sector covers the large market for rendering hotel services. In this sector products are not produced to be consumed, services are rendered which are availed. Hospitality industry includes various services such as restaurants, event management, bars, accommodation, etc. In this era of advancement in technology, everyone prefers adventures as they search for technology all around the world. That's why tourism has adopted this feature as the source of income. So in this way tourism and travel are related to hospitality sector as it increases the customer base from all around the world.
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Tourism is done for amusement, entertainment and leisure or corporate meetings conducted for a particular purpose. Tourism or travel are interrelated to hospitality industry. For example- if a family is planning a holiday to specific place but are aware about the travel discounts, tourist location and accommodation in some other country. In this case the family will seek for the travel and tourism firm who can assist the individuals in overall trip which comprise, hotels, transportation and entertainment. Thus, in accordance with this situation it can be said that it possible only with the successful integration of travel and hotel services.
In present scenario, hospitality industry is considered as an important sector which is contributing towards economic development as well as is the major generator of employment in nation. As this industry is contributing a lot towards economic development of nation and is helping other travel companies for attracting more customers. There is strong relationship between hospitality and travel and tourism business. Travellers are considered to be a most important stakeholders of both the sectors. Therefore, both travel companies and Hotels such as Hotel are focused on fulfilling customer needs and meeting their expectations . Travel and tourism industry plays very significant role in growth of hospitality sector. Role of hotels is to provide various facilities to tourist such as accommodation, food, etc.
Hospitality plays an important role for successful management of tourism sector, Function of hospitality sector in travel and tourism industry is to provide safe as well as comfortable environment. Every custoemr seeks for comfort after a heactic travelling and the holspatilyservcies which are provide by that hotel boost up their comfort and mkes them satisifed after getting an effective relaxation. In addition to this, hospitality industry has vital role to play in event planning and organising as well as management of functions. Nowadays, considering the demands of tourist and changes in preference, organisation in hospitality industry such as hotel is providing the entertainment facilities such as bar, pubs etc. The additional facilities provided by hospitality sector has assisted tourism companies in attracting more number of customers. It has also assisted travel enterprise in influencing guest to stay for long at specific destination and make frequent visit to place. Customers or people from different countries get influenced to tourism of the country and their hospitality services of the country and when they get satisfactory results. Purpose of hospitality sector is to provide memorable experiences to visitors and make them feel comfortable. Hotel and travel sectors both are interlinked with each other. In addition to this the hotel companies also provides catering facilities to travel enterprise. hotel business entity also provides budgetary services to customers in order to encourage them to visit again.
Travel and hospitality sector has strong connection in context of services in the absence of one company another business will not be able to fulfil the demand of the customers. Travel organisation are offering attractive packages to customers. Hotel sector is providing food, accommodation services as well as entertainment facility to tourist. Functions of hospitality sector is to promote products or services offered by travel industry. Overall it can be stated that tourism industry comprised of small sectors from hospitality industry. There is also a direct relationship between tourism and hospitality industry in context of economic growth, development of business etc.
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Interrelationship of Travel with Hospitality: Marriott and Hilton
Hospitality Provision in Travel & Tourism Sector
In context Hotel expert PKF firm, it has been determined that support from travel and tourism companies in making business plans and strategies for attracting more visitors. In addition to this, hotel helps travel companies in organising all operations as well as helps for making plan for conducting the recreational activities for customers in order to provide tourist with memorable experience. Hotel also act as advisor to the travel and tourism organisation.
Hospitality can be understood as the act of being emphatic or hospitable to others. The focus of hotels and restaurant, is to make their customer comfortable in premises and with services. For this, it is necessary of the hotel staff to assist guest with particular service and making facilities accessible. Travel and tourism can inlcude those activitities such as visiting a particular place for recreation and amusement. But tours and travel purpose can't be fulfilled without hospitality services like hotel & restaurants and hospitality sector can't be flourished. Thus, it can be said that both the sectors are interdependent on each other (Campos-Soria, Marchante-Mera and Ropero-García, 2011). So, employees in these areas like servants, waiters and all other workers involved are properly trained. Customer are ready to pay for services where they are treated with respect and dignity and gets all premium facilities. Various tour and travels sites are linked with the hotels, which helps in expansion of both the industry. Various hospitable and other facilities are being provided in hospitality sector, which are as follows:
- Various sites are operated by tours and travels agency or companies which conducts operations regarding tours activities.
- It provides the reservation for tickets in advance for convenience for getting seats in railways, Airways and in roadways or sleeper coaches.
- In this sector, seasonal and holidays travelling or tour packages are being provided so that it increases the revenue by proiding more travellers.
- It also provides the networking hotel facilities for its customers that helps in getting hotel rooms while various places visiting packages.
- It also providing cab facilities to its customers for dropping and picking through transportation facilities.
- Many hotels provides extra premium facilities to their customer such as packages of spa for relaxing the customer .
- In hotel room selection various different views in hotel room are being provided to customer for creating a belonging with that place and according their taste. As it promotes the beauty of the area with the perspective of providing relaxation.