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Rooms Division & Operations Management

INTRODUCTION

The room division and operations management are important portions of the hospitality industry and it is part of high-rated hotels and restaurants where its services refer to the overall structure of that particular hotel (Goldratt and Cox, 2016). For this kind of management, it is essential for the company that it should maintain effective management for delivering enhance and better services to their clients and customers.

This report there discusses various services that provide by the hospitality organization and also describes the functions and duties of a range of accommodation and reception services staff. Further, it assesses the value of property interiors and design to effective management. Lastly, it covers the purpose and use of prognostication and statistical data within the room's division.

TASK 1

1.1

Front office services – It is a special place in the hotel or lodge where guests approaches to the superior and they have a chance to form an opinion about that particular hotel. It takes care of all the room holders and guests then distribute and allocate as per their requIvanov, 2015Khanna, 2015). It also deals with several facilities like sleeping, housekeeping, food and many more services which provides to their guest. Many organizations have different types of front office departments and it works accordingly to their need. In the church street hotel, it handles reservation system in this hotel. The milestone hotel is responsible for all guest's check in and check out process.

Accommodation services – In the hotels or other organizations, it is the place where guests and travellers can stay and sleep as well as get other housekeeping services. In this context, it includes the maintenance and operations of organizational premises of company and manage all activities related to their guests (Langabeer and Helton, 2015). Many organizations like The Anchor Trust have various plans for localities and The Elizabeth Finn Homes provides the best quality residential services to its clients.

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1.2

In hotel organizations, roles and responsibilities of their staff members are required for amenities and occupancy level of the room. It is the need of every hotel and lodge organization that there must be a clean and better environment for the guests as well as employers of the company (Laudon and Laudon, 2016). In this hospitality industry, there are various departments and their manager's have various responsibilities and duties for their receptionist service staff are as follows:

Role and responsibilities of the accommodation service department

Role and responsibilities of the reception service department

  • In these organisations, there is a housekeeping department and the house keeper of hotels is responsible for maintenance and cleanliness of services of company and it is the requirement for maintain the hygiene.
  • In the front office, receptionist of organisation has several duties like welcoming guests and attending them.
  • The staff members are responsible for reservation system and maintains all over bookings and then monitor the records and database (Pace, 2016).
  • In hotel, the cashier's responsibility deals with the payment facility and fund management.
  • To monitor the safety and health check requirements and collect all the inventories required for kitchen and appliances which are use in that department.

1.3

In every organisation, there are many legal and statutory requirements for the room division operation management. It includes the proper formation and all legal formalities related to that organisation. In this context, all rules and policies which are necessary for conducting routine maintenance of the area and room which are provides in the organisation (Saadouli and et.al., 2015). This thing describes the governance of hotel group and it shows standards of room. There are many provisions regarding the safety of customers and in statutory needs, there are many provisions for maintaining all clients for placing their luggage at the right place. 

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