This unit states that you are working as junior consultant with PKF experts of hospitality consulting an article had to be published on the role played by hospitality industry in travel sector
- Determine role played by hospitality industry in travel & tourism sector
- Critically evaluate the impact of integration within hospitality industry at Marriott.
- Formulate plan for development of hospitality industry
Hospitality has interrelated with tour & travel organisation because both sector has work in same field like accommodation, recreation, transportation, food facilities etc. In present business environment, number of visitor in United Kingdom has increase continuously resulted there are many opportunity exist into industry to run their enterprise activities in an effective ways. So that, management of the company has develop strategies that help to attract many clients toward their offers and services effectively. Through this, firm are capable to achieve aim and objectives in limited period of time appropriately. In this assignment choose Hotel Marriott international to analysis the effect of hospitality sector on travel and tourism industry. It is a American global organisation which are ruining their business activities in 6520 location in the year 2017 (Barros, Butler and Correia, 2010). Hotel Marriott international was established in the year 1927 by J. Willard Marriott and Alice Marriott. Here are working 177000 employees and contribute in earning revenue approx US $ 22.894 billion in 2017. This report covers role of hospitality sector with in travel & tourism industry and impact of integration on hospitality sector. It also covers plan of hospitality business development.
Go through this related Sample: Hospitality Provision in Travel & Tourism Sector
P1 Explain interrelationship between travel & tourism business and hospitality
Interrelationships between hospitality and tourism businesses
Date- 30 May, 2018
In this unit used Marriott international hotel which is a highly recognised hotel chain that serve their services approx 6520 location and in context of room they offer mixed suits not a single room. So that, they are run their enterprise activities around the globe with high class facilities. In each hotel at lesset 100 bed are provided by them and they are also run restaurant as well as resorts that help them to attract more consumers by different segments (Guttentag, 2015). Marriott international has offer range of services to their customers like spacious rooms, modern lounge & bar, free Wi- Fi, food facilities, hospitality services and many others. When visitor check-in in the hotel they are offer them complementary food like breakfast, starters, welcome drink and many more. So that, Marriott hotel has range of resorts and services which help to serve high class delivery of services that enhance customer's satisfaction in long period of time. This section covers all offers given by Marriott Hotel. In this context, started and resorts are used as advertisement for not promoting hotel chain brand. Travel industry can be define as firm as well as website which are assist clients in their tour plan and many other aspects. In this sector various type of services are offered that has detail below:
Personal Contact:- These are individuals that are hired by travel agencies in order to assist those people whom are planning their trip and need help in this. In this section personal contacts are defined as personnels that are appointed by many travel agency in order to schedule trips.
In this, travel agency has recruit candidates those are ability to influence clients purchasing behaviours and offer them their own product effectively (Heung, Kucukusta and Song, 2010). For this, they are fix meeting with potential consumers whom planning for trip and needed help to guild which one is best suitable for them according to their budget as well as requirement. Personal contacts mean individual has get appointment from buyers those are willing to travel. Employees has established connection with clients by several mode like internet, social media sites, personal call, mail, massage etc. Tour & travel sector has almost work by online mode and staff members can avail entire facilities by uploading information related to tour package into various website for trip planning.
Trip Planning:- In this, employee of travel company has assist visitors in order to solve their issues related to hotel booking, transportation facilities like bus, car, flights, train in each one location, foods, visiting places and many more, it should be done after completion decision on located where they visit. Most of the tour operating company has provide on the job training to their new staff members it save time as well as money and employees get live experience.
Fees:- Firm has set their charges according to travellers selection of items like which kind of hotel they choose, what is the mode of transportation like bus, car, train, flights etc. These all rates are standardize and can not very so that employees provide full information related to fee to their clients effectively (Hudson and Thal, 2013).
Convenience:- Each one travellers has want to comfortable tour for relaxation so that it is a travel organisation responsibilities to provide convenience in all facilities which are associated with tour package.
Scope and scale of hospitality sector
Gives employment opportunities- In hospitality sector lot of different kind of work has done like food facilities, clean room, help services, transportation, hotel and many others. Travel sector has highly depend on customer's satisfaction so that all organisation has focus on quality of services delivery in order to increase their comfortableness. In addition to this, hospitality sector provide many employment opportunity to people. According to council of world travel report approx 10 % of total GDP in United Kingdom has came by hospitality sector and there around 260 million person has worked.
Enhancing tourists- In present market environment, most of citizen in United Kingdom has make trip plan and with time number of visitor in UK are continuously increase resulted all hotel, travel agency, food restaurant etc. has get higher profitability. Through this, they are also gain long term sustainability and scope of expending their work into another location easily (Jaafar and et. al., 2011). So that, competition is very high and all is depend on quality of services those who are able to provide high quality with economy prices get more clients and visa versa.
Medical tourism- Several developing country like India has offer low cost medical facilities so that individual has want to go on that nation in order to take treatment. So that, there are lot of new opportunity in hospitality industry like provide healthy food, health care clinics, restroom and many more.
Interrelationship between Tourism Business and Hospitality
When travel company provide higher quality hospitality services to their visitors in order to enhance client's satisfaction in long period of time. Consumers opinion are very important for this industry so that it is a management responsibilities to build positive image in their mind thus help them to encourage revisit at same place. For this, they are identify buyers needs and wants accordingly provide product as well as services thus help them to full fill their demand in an effective manner (Law and et.al., 2015). The main interrelationship between travel industry and hospitality are detail below:
Communication- Communication is a method of transferring information from one place to another. Through this, travel firm has provide all data related to their clients to their contract hotel, transportation services provider, restaurant and many other. This information help them to make arrangement of visitor in advance so that they are able to offer high quality services effectively thus increase consumers satisfaction.
Travel and holiday packages- One company can not able to do everything it reduce their quality of product and services and run their business activities for very short time. So that, travel company has provide services related to tour and holiday package in which they are includes overs firm services like several branded hotel, restaurants, transportation mode like flight, accommodate facilities, location, time, prices etc. Each one services has highly depend on hospitality and its also depend on interrelationship among both sector effectively.