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Role of Leaders in Business Environment - Marks & Spencer

University: UK College of Business and Computing

  • Unit No: 4
  • Level: Undergraduate/College
  • Pages 8 / Words 2000
  • Paper Type: Assignment
  • Course Code: M/508/0595 (RCF)
  • Downloads: 51
Question :

This unit is based on operations management of M&S wants to understand impact of leaders and managers on company’s operation as organization is continuously growing and expanding their business.

  • Analyze difference between responsibilities of leader and work of manager at M&S.
  • Determine leader’s role and manager’s function in different situations at M&S.
  • Assess role of managers and leaders in different approaches of operations management.
  • Develop connection between leadership and management in current business environment.
Answer :
Organization Selected : Marks and Spencer


There are various tools and techniques which are used by manager and leaders to perform different types operation of enterprises (Bartlett and Beamish, 2018). In order to regulate different employees, the HR manager and leaders motivate their employees to perform various operations of company. They play a significant role to control various kind operations of organisation in an effective way.

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M&S is company which deals to provide retail products to the customer which aid to increase in profitability of an organisation in proper way. This report explains about different roles and responsibilities which are to be performed by the manager and leaders of M&S. It also explains about types of theories and approaches of leaderships which are implemented in order to gain competitive advantages in the marketplace. This aids to increase the productivity of company.


P1 Define and compare different roles and characteristics of a leader and a manager.

Managers and leaders are two personnels which controls and manage different operation of organisation which controls and coordinate different types of functions of organisation in proper manner ( Closs Speier and Meacham, 2011). Manager is the representative of an organisation which delivers different types of information which is given by the administration in order to control and manage various employees working in organisation in decent manner. Whereas leaders are those organisation which give proper guidance to their employees to perform work in effective way. Both individuals are performing their roles and responsibilities which aid employees to perform different type of operations of M&S. This leads to create dynamics environment within organisation. The definitions of leaders and manager are described as below:

Manager: Manager plays significant role to coordinate different functions of an organisation. The manager of M&S monitors performance of different types of purpose of employee. This aid to maintain effectiveness to perform different kind of activities of organisation in descent manner. It also gives appraisals to employee working in organization as per their performance. Manager of M&S conduct different types of training and development program which aids to increase skills and knowledge of worker performing different types of operations of organisation.

Leaders: Leaders plays a significant role in respect to provide direction and guidance in order t performs different types of activities of organisation in proper manner. The main motive of leaders is to determine various needs and wants which is made by worker performing various activities within company. Leader plays an important role to define roles and responsibilities of different employee to complete different functions and operations in a systematic manner. Leaders also deliver information which is given by the upper level of management. This helps to gain effective results (Cochran, Cox and Kharoufeh, 2011).

Here comparison of different roles and responsibilities are given below:



It plays a vital role in respect to achieve aims and objectives of an organisation in proper manner. It put their efforts to increase profitability level of company.

Leaders motivate their employee to perform different types of operation of M&S.

The major role is to monitor the performance of worker and give appraisals according to their performance

Leaders determine different types of issues and problems which are arise during performing different types of activities on workplace.

Manager of M&S deliver different kind of information which are given by head of department and personnel belong to management level

Leaders provide proper direction to its employee in order to accomplish different operations within stipulated time period.

Manager plays an important role in order to enhance quality and quantity of different products which are produced by M&S.

A leader plays an essential role to conduct different types of meetings, discussion various agendas and also acknowledge assorted types of issues and problems of employee working in organisation.

There are many functions which are performed by managers and leaders.

These functions are given below:

Planning: The major function of manager of M&S is to prepare different types of plans and policies and leaders needs to follow those plans and policies which aids to maximise the level of profit of company in proper manner (Crevier, Cordeau and Savard, 2012).

Directing: Managers of M&S give proper direction to their different worker to accomplish goals and objectives in effective manner. Whereas functions of leaders is to guide their employee to perform various functions of company.

Staffing: The managers of M&S recruit and select new applicants according to requirements of company. This aids to accomplish different types of task in proper way.

Coordinating: There are various types of plans and policies which are implemented by the manager of M&S. This aids to maintain collaboration between the different departments which are performing various functions of organisation in descent manner.

Controlling: The major function of manager is to control over different activities which reduce the performance of an organisation in effective way. Whereas the leaders plays significant role in order to control and manage various activities in order to accomplish goals and objectives of organisation.


P2. Role of leaders and functions of managers in various situational contexts

Leaders and managers are those which controls and manages different types of operations of company in effective manner. To accomplish various operation and regulate employees as per their capabilities of employee. The manager of M&S implements different approaches of leadership style theories. As company is infuse with the different rivals present in marketplace. This leads to reduce the performance of company. In order to attract large number of customer and increase rate of sales of various products. These theories aid to capture large number of share in marketplace. It also guides the manager and leaders in order to inculcate different condition and situation of marketplace (Grunig, 2013). There are various traits which are used by the manger in order to reduce the price of various products. These theories aid to implement different types of new and innovative technology in order to proper running of business in effe

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