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Case Study on Hospitality Sector

University: Icon College of Technology and Management

  • Unit No: 15
  • Level: Undergraduate/College
  • Pages 12 / Words 3000
  • Paper Type: Assignment
  • Course Code: L/508/2828
  • Downloads: 75
Question :

Execution of digital technology tools increase earning ratio of hospitality sector. With the use of different tools activities underline within hospitality services efficiencies can be significantly increased.

  • Formulate aims and objectives.
  • Develop project management plan.
  • State Gantt chart and WBS.
  • Conduct small scale research with the use of qualitative and quantitative research methods.
  • Implementation of effective techniques.
  • Provide recommendations and reflection.   
Answer :
Organization Selected : Hospitality sector

TASK 1 P1 Devise aims and objectives

Background of research

The evolution of internet has transformed the world. It has changed the lifestyle of people. Technology is highly used by hospitality sector to grow and expand. It has entirely changed the traditional way of doing business. Digital technology consists of various tools and equipment through which business is earning huge profits. It has given ease to housekeeping operations as well as provided a platform of expansion. (Fitzgerald,  Bonnet  and Welch, 2014) There has been significantly change in the methods and process of housekeeping services. This has made it easy to achieve goals and objectives. Mostly, hospitality sector is benefited from it. It is because of development of opera system. It has been highly used in housekeeping services. It has allowed many facilities such as check in and out time, arrivals, departures, etc. it also helps in giving accurate forecast of bookings that has been confirmed. The most feature it contains is proper and effective allocation of rooms. This has useful in using the full efficiency of hotel so that high revenue can be generated. In addition to this, it provides reports such as discrepancy and status of rooms, front office check, etc. this has helped in increasing efficiency of staff as well as hospitality sector. Opera system also gives different reports such as status change, group check, etc. It has integrated overall housekeeping operations that have improved the service quality as well as efficiency of employees. Moreover, it has enabled hospitality sector to integrate its operations so that productivity can be enhanced (Arts,  van der Wal  and Adams,  2015). However, there are many challenges that have occurred while implementing the opera system 

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Rationale of research

This research will help in identifying the way opera system has transformed various housekeeping operations. It will help hotels to implement tools and techniques so that productivity can be effectually enhanced. Along with this, research will give some recommendations on how efficiency can be maintained.

Aims and objectives Aim

To identify how opera system has transformed business activities in different housekeeping services – A Case Study on hospitality sector.


To understand the concept of opera sy

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