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Analysis & Research Investigation of Marks & Spencer

University: UK College of Business and Computing

  • Unit No: 8
  • Level: Undergraduate/College
  • Pages 12 / Words 3000
  • Paper Type: Assignment
  • Course Code: L/508/2354
  • Downloads: 21
Question :

This unit is based on a critical analysis of research investigation based on professional development related to training activities.

  • To Formulate research specifications.
  • To implement the research outcomes as per the procedures.
  • Evaluation of research outcomes.
  • Presentation of research outcomes.
Answer :
Organization Selected : Marks and Spencer

INTRODUCTION

Training can be considered as the key element of each business organisation as in this modern era each small, as well as large business Enterprises, are focused on providing training to their new as well as existing employees in order to development their skills and ability to perform multiple tasks at workplace (Brewster and Hegewisch, 2017). Higher productivity of firms creates various benefits for firm in developing their sales and revenue through grabbing the attention of large number of customers towards the form or its offered products and services. The present research is based on Marks and Spencer it is a large British multinational retail company which deals in wide variety of products and services. The major focus area of firm is to enhancing the walking ability of employees so that higher productivity can be attained. 

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Background of the research

Training and development can be described as the fundamental need of each business organisation it is essential for firm to provide training to their employees so that they can work with coordination and passion. Marks and Spencer is a public limited company and it is known as major British multinational retailer company and headquartered is in city of Westminster London. Company is listed in the London stock exchange and deals in luxury food products home products clothing etc. The company was founded in the year of 1884 by Michael marks and Thomas Spencer. The company also deals in branded products such as Kellogg’s Corn Flakes. The company has more than 979 stores and outlets all over the United Kingdom among them 615 are based on food products (Pollock, Wick and Jefferson, 2015). The major purpose of firm is to satisfying the needs and wants of people at market place through developing variety of products and services at market place.

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Research Aim

This can be considered as the most fundamental component of research work since entire research exercises depend on look into point (Rasula, Vuksic and Stemberger, 2012).. This aides in giving a legitimate direction to scientist about complete entire exercises successful way. The major aim of this particular research is “To analyze the importance of training and development within an organisation and its impact on enhancing organisational profitability and sales”. A case study on Marks and Spencer.

Research Objectives

This can be considered as the most essential part of research work (Moser, 2012). The important objectives of this research are described as below:

To identify the importance of training and development within Marks and Spencer.

To ascertain the influence of training on organisational productivity and performance.

To determine the measures which are adopted by Marks and Spencer as to developing their revenue.

Research Question

This section is interconnected with the objectives of the research and plays effective role in drawing valuable outcome for the research project. some essential question of the research are associated as below:

What are the importance of training and development within Marks and Spencer?

What are the major influence of training on organisational productivity and performance?

What are the measures that are adopted by Marks and Spencer as to developing their revenue?

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LITERATURE REVIEW

This comprise to be a fundamental piece of research venture which helps in leading a top to bottom research in regard to breaking down suitable outcome and result. It is a content of researcher paper which includes the present learning in which substantive discoveries and results are included. In this area see purposes of different creators are investigated in regard to coming to at definite outcome and result (Kolb, 2014). This piece of research helps in giving a huge heading to the examination era to complete the entire research work a correct way as to collecting the last and fitting result. In this area information must be accumulated through auxiliary wellspring of information gathering, in this past research assumes successful part in pushing ahead towards right heading. The real purpose behind leading another exploration is to overcoming the shortcoming of the past research report.

The importance of training and development within Marks and Spencer.

As per the views expressed by Shelley Frost, 2018, training can be considered as a prime opportunity to enhance the knowledge base of employees and workers at work place. Indian business organisation management and higher authorities plays effective role in providing training and development to their employees as to improvising their skills and knowledge areas in order to attempt various task and responsibilities within the organisation. As a large business Enterprises it is essential for Marks and Spencer to provide effective training expand the knowledge and skills of employees at workplace expand the knowledge and skills of employees at work place. There are various importances of training and development in the workplace in which some are described as under: 

Improved employees performance

employees are described as the most essential resource of farm it is important for employees to attend training session in respect to perform assign task and duties in effective manner. Effective performance of employees leads the farm towards attaining higher growth and success through producing variety of products and services as per the needs and wants of customers (Shultz and Adams, 2012). 

Addressing weaknesses

People are having some issues and weaknesses in their skills beta needs to be addressed in order to attempt multiple responsibilities at workplace an effective training program allows people to strengthen their skills which helps them to attaining effective opportunities in their life and career. 

The major influence of training on organisational productivity and performance.

According to the opinion of Ford, 2014, training is the fundamental need of each business Enterprises it has a direct influence on the productivity and performance of the firm. In an organisation Management is concerned on recruiting well skilled and educated people at workplace as to carry out all business activities in effective and efficient manner. At the place of most leading retailer company Marks and Spencer deals in variety of products and services which are helpful in fulfilling the basic desires of people at Marketplace discuss various benefits for company in attaining higher growth and significant position there are various influence of training on organisational productivity and performance in which some are described as under: 

Working ability of employees

training is effective in providing a significant direction to the Employees as to moving forward towards right direction which creates benefits in attempting organisational desired goals and effective manner. With the help of proper training session employees are able to enhance their skills and knowledge in the areas which are needs to be tamed by them at workplace a trained employee is more effective in performing multiple tasks rather than an untrained employee. 

Increasing productivity

Employees with higher skills are able to develop organisational productivity through implementing their knowledge within the production process the major aim of an organisation is to analyze the present market Trend and needs of customers in order to producing more effective goods as to fulfilling the desires of people within the Marketplace. 

The measures that are adopted by Marks and Spencer as to developing their revenue.

As per the views expressed by Sam Ashe-Edmunds, 2018, sales and revenue are related to each other and plays effective role in attaining organisational goals and objectives. The  prior Responsibility of each business organisation is to developing the sales and revenue of form in order to attaining attention of more and more buyers which create value in attaining higher competitive edge at Marketplace (Christopher, 2016). As a large business firm it is essential for Marks and Spencer to maintain their sales in order to managing their competitive position at Marketplace there are various measures which are adopted by Marks and Spencer as to increase their sales and revenue in which some are described as below: 

Increasing marketing

it can be considered as the most effective way to increase companies sale through boosting the marketing it is essential for an organisation to create an effective marketing plan as to implementing all organisational activities in effective and systematic manner (Salas and et. al., 2012). The major responsibility of organisation is to select their target market as to enhance their sales through gaining attention of bias towards the form of its offered production services. 

Hiring skilled people

effective selection of employees are necessary for an organisation or its management as employees are considered as the major source of firm the whole activities which are held at workplace are based on the performance of employees. As a large retailer company Marks and Spencer is widely concerned on recruiting skilled and unique talent at workplace in respect to developing their sales through producing more innovative and effective products at Marketplace (Sirmon and et. al., 2011). 

Adoption of new technologies

this is also and another essential aspect as in the modern era mainly organizations are based on digital tools and technologies which create value in dancing the productivity of firm. In the recent market in competition is so high and it is essential for Marks and Spencer to adopt most suitable innovative technology at workplace in order to developing their productivity and performance. 

RESEARCH METHODOLOGY

This is a segment that utilizations diverse sorts of applications and procedures that will be used for directing entire research work in a coveted way. The analyst will have the capacity to comprehend as how he can lead the examination function in a more compelling way (McGrath, 2012). This kind of concentrate should be assessed and this segment will state about things that will be utilized for breaking down and assessing gathered information. There are distinctive systems and speculations which are expressed underneath that will help with finishing entire research work.

Type of Investigation

Research is a technique for deliberate social occasion of data and information so as to break down headway of learning in any territory. Some critical sort of research is Qualitative and Quantitative. In this present research project Qualitative research technique has utilized as a part of request to draw compelling results. Research technique are use to break down factor utilizing compelling calculation and counts so as to complete effective research (Costen and Salazar, 2011).

Research Design

This comprise as the diagram of research as it helps in giving a huge bearing to specialist for do the entire research exercises in a very much arranged way. This considered as three descriptive, exploratory and experimental research designs. In this specific research project descriptive research design has been used into legitimate move as it depends on qualitative means of data and information.

Data Sampling

This stresses on picking the sample that imitates from the first populace and open. Researcher either receives probabilistic or non-probabilistic sampling strategies according to the prerequisite of task. In this flow inquire about undertaking purposive examining method must be utilized as a part of appropriate way since it is more powerful in increasing legitimate information and data to do the entire work in noteworthy way.

Data Collection Tools

Information accumulation is the way toward get-together and estimating data on target factors in deliberate methodologies. There are two kinds of information accumulation like essential information gathering and optional information gathering. Primary Source of Data Collection: Essential information is that especially redid to examinations needs. Secondary source of data collection: optional wellspring of information accumulation is worried about to assemble the information remotely or by different people (Rummler and Brache, 2012).

In the present research project both the tools are applied by researcher as primary source is effective in conducting survey through preparing questionnaire on the other side secondary source id effective in conducting the section of literature review in effective manner.

Ethical Consideration

It is the most basic piece of research as it helps in settling all issues and clashes that are emerges at work put. These aides in assessing the distinction among satisfactory or inadmissible practices that are held while leading an examination venture. Different issues are faces by analyst at the season of complete the examination right way. It is the significant duty of specialist to guarantee their respondents about wellbeing and security of individual information. Specialist needs to set up a period administration design in which all exercises are executed in compelling and all around arranged way.

DATA ANALYSIS

Theme 1: Training is effective for attaining higher growth for Marks and Spencer

As pr the above given report it has been concluded that training is effective for attaining higher growth and success at market place. 28 out of 30 people are in favor with this statement and remaining people are not satisfied with the same.

Theme 2: Differentkind of training isprovided by the Marks and Spencer.

As per the above mentioned report it has been analyzed that as a large business Enterprises Marks and Spencer is focused on providing training and development to their employees as to improvising that skills and ability to perform task and responsibility at workplace 25 out of 30 respondents go with the option of on the job training as it is the most preferable method of training and remaining people go with your option of off the job training this is least applied method within the work place. 

Theme 3: There are various benefits of implementing training session within the work place.

As per the above given report it has been determined that training has various importance that in the workplace such as increasing employees working ability developing skills enhancing knowledge and maximization of profitability. In the recent scenario training is effective in attaining higher growth and competitive edge Marketplace. 

Theme 4:Training is effective in various terms

As per the above given discussion it has been evaluated that training is effective in different terms 8 out of 30 people go with the option of attaining competitive age 10 people select developing performance 6 people go with enhancing productivity and  remaining 6 people go with improvising product quality as these all are effective terms which are 18 by providing appropriate training to the employees of firm. 

Theme 5:The different measures adopted by Marks and Spencer in order to attaining higher position at market place

As per the above one discussion it has been concluded that as a large business Enterprises it is essential for Marks and Spencer to adopt various measures in order to attaining higher position at Marketplace as to providing competition to their arrivals company adopt various measures such as hiring skilled people adoption of new technologies improvising production process developing variety of products and services these all are effective in achieving more profitable position for firm at market area. 

Theme 6:The most profitable segment of Marks and Spencer

As per the above given chart it has been analysed that Marks and Spencer decreasing variety of products and services in which luxury food products are considered as the most profitable product of farm and 20 out of 30   respondents are in favour with the statement and meaning people go with the other options such as clothing and grocery products. 

Theme 7:Training is needed in different sectors as to attaining organisational goals and objectives

As per the above given report it has been concluded that training is a fundamental need of each business Enterprises as to providing various opportunities to the form or its employees training is needed in different sectors such as Marketing department Finance Department sales department and production department Marks and Spencer is concerned on hiring new and fresh talent at workplace as to providing them training in order to developing their performance and productivity at Marketplace. 

CONCLUSION AND RECOMMENDATION

Conclusion

From the above mentioned report it has been concluded that Training has direct influence with the higher productivity of firm. Sales can be considered as the representative of an organisation. Higher productivity of farm causes various benefits for firm in attaining significant growth and success at market place. The major motive of each business organisation is to attain higher growth and success at market place through offering variety of goods and services to their significant buyers. In an organisation management plays effective role in hiring educated and skilled people at workplace which create value in development organisational productivity and performance.

Recommendation

Researcher needs to make an appropriate time frame in order to implement all research activities in well planned and systematic manner Research and needs to maintain a proper flow of funds in order to smooth functioning of research activities as some activities are caused consuming in nature so it is essential what is the tattoo spend appropriate amount of rupee in conducting various research activities in order to draw a valid outcome. It is essential for an organisation to provide effective training process very beginning of joining of an new employee as it is effective in providing them appropriate direction to implement their skills and knowledge in right manner. 

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