Hospitality business is one of the most fastest growing industry which involves event management, lodging, restaurants, transportation and many other. This unit enables the learners to investigate the hospitality industry and introduces the diversity of this industry. It covers the following-
- Understanding the role of hospitality industry in travel and tourism sector.
- Understanding the impact of the integration in hospitality industry.
- Planning the development of the hospitality business.
Hospitality industry is one of the fastest growing sectors across the world. Various types of booming services and businesses are being developed within hospitality sector like event management, talent management, lodging restaurants, transportation and many more. This sector mainly deals with intangible services that are only felt and experienced by the people. They enjoy travelling from one place to another in respect of business, meetings, holidays, event and sports (Becker, 2016). More than 1800 travel agencies and 300 hotels and resorts are maintained in this sector. Here, the provision of hospitality will be described in respect of travel and tourism. The interrelationship between hospitality and travel tourism will be described in this respect. Apart from this, the impact of integration to hospitality including plan development with operational requirements to the hospitality business will be discussed as well.
1.1 Interrelationships between hospitality and travel and tourism
Hospitality sector is a wide sector and it is increasing its roots day-by-day in every country. Basically, it means that when a host attend its guest and then a bond is established between them is known as hospitality. Different types of services are offered to them in respect of money. Customer experiences have been made much easier and comfortable in this sector. The main thing in this type of industry is their service. Their main task is to acquire customer loyalty and their satisfaction.
There is a direct relationship and interdependency in between hospitality and travel, tourism business as if there would not be any hospitality industry there wouldn't be requirement of travel and tourism industry. The same in reverse case if the travel and tourism industry won’t work with hospitality industry, better facilities could not be offered to customers. This can be happened because if there would be no place to stay with all required facilities. Due to this frequency of tourists that are occurred at different places would be decreased day-by-day(Bernardo, Simon, Tarí and .et.al., , 2015.).
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For example: Port Louis is much famous for their tour and travel destinations, their beauty, their hospitality and it is s also known by the frequency of their tourists visiting there every year is very high. In this example, both the industries are highly interdependent on each other and even if any one of them is not there then the other one will also not survive. Like if the hospitality industry gets closed in Mauritius, then the frequency of tourists visiting there would also be decreasing day-by-day and if the travel industry loses its grip in Mauritius then slowly and gradually, hospitality industry will also get closed within days.
Today, many educational institutes are also teaching both the topics simultaneously because they know their interdependence. Travel and tourism and hospitality sector could be said as the most valuable and crucial service providers to each other. There are many services of both kinds of industries through which one can understand the interdependency of one on other which are as follows:
Motels & Guest Houses
These are small types of hotels which are generally constructed on roadsides for travellers. This type of concept was first used in USA where many people like to travel through 2/4-wheelers for a two or more day’s trip. Therefore, people thought to make it an industry as a traveller needs to stop at one or the other location and he'll need a room to take rest from the journey.
There are many organisations including governmental as well which are investing these types of projects because they play the role of both industries and people spend a lot of money in this type of ship which is a proof that both these industries go on hand-to-hand and people like to spend their money on leisure activities like this (Forno and Garibaldi, 2015.).
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Every moment, people travel from one place to another. Transportation plays an important role in travelling from here to there. It is obvious that people need to stay at the place where they go. Customers are the main bridge to make an interrelationship between hospitality and travel tourism sectors. Nowadays, this service is being provided to people across the world. Both sectors are interdependent to each other. Working together of these two sectors is also playing a great role in the economic growth of a nation. Booming business are being done by these two sectors by applying the innovative strategies into market (Zaitseva, and .et.al., , 2016).
Hospitality may be affected by travel and tourism. So, the role of travel and tourism is very important for smooth running of hospitality sector or it may be is vice – versa. All required facilities are provided by hospitality sector whatever is required to customers. People travel with different purposes and every requirement of people is taken care. There are many services that are provided based on the purpose of customers. Separate services are provided by hospitality and travel and tourism sector for business men because their requirements are different.