CHAPTER 1: INTRODUCTION
Overview of the research
For attaining success, employee retention is one of the important aspect for each and every business organization. Through which firm easily make their process effective and appropriate. In addition of this, employee retention define as an ability of business which help them in retaining them for longer period of time. As it is relate with the efforts which put by manager to their workforce effectively. For attaining the same, every business organization invest their money and time to groom all the new joinees. Mainly, employees reefer to different policies and practices which helps in developing as well as motivating workers so that they stick within the company for longer period of time (Albdour and Altarawneh, 2014). In addition of this, employees are the main pillar for every business organization to attain success at market place. Without workers they cant not able to perform well and reduce their productivity as well. As management of the company must tries to develop best to make their workforce strong. With the help of this, they retain those workers who are best for business and its system as well. Thus, it is main responsibility of line manager to ensure that all the employees are satisfy and aware about their roles and responsibilities. Overall success of the company is highly depend on its workers. As manager should evaluate their needs and wants a the time of performing their duties. As The Milestone Hotel has skilled and talented workers as they perform their activities effectively. Hotel tries to retain their workers in which they provide better services to employees as per their requirements. This will contribute in attaining success at market place.
Background of the Research
Overall success of the company is highly depend on its workforce because employees are the main pillar of the firm. In this, development of employees is important for organization as it assist in retaining them for longer period of time. As manager of the firm provide various activities such as training and development, performance appraisal and many more (Anitha, 2014). With the help of this firm easily attain better success at market place. In addition of this, the main purpose of this research is to assess the employee retention in order to reduce staff turnover. The Milestone Hotel is a five star hotel which provide various services to its guest as per their needs and wants. Main aim of this research is to examine the effectiveness of employees retention. In this manager of the company provide various development practices to workers to enhance their retention. This will contribute in attaining success at market place. Go check out Privatisation of goods and services - ALDI sample paper if you want business related sample paper.
Significance of the Study
Current research is based on employee retention as it helps in increasing the chances of attaining desirable growth in hospitality industry. Strong workforce is play vital role in developing as well as enhancing the brand image of the company because employees are person who provides quality services to customers as per understanding their requirements. By retaining employees, company can enhance their positive image (Coetzee and Stoltz, 2015). One of the main advantage of this is to save time and cost of the firm and at the same time. This will increase sales and profitability as well.
To ascertain the impact of employee development practices on employee retention in an organisation- A case study on The Milestone Hotel and Residences.”
It is one of the important part to determine the different outcomes of the research as it helps in evaluating the overall results of the research. As case study is based on The Milestone Hotel to assess the overall purpose of the research. In this some main objectives of this research are as follows:
- To evaluate major employee development practices in an organisation.
- To analyse Relation shared between employee development and employee retention.
- To identify impact of employee retention upon organisational working.
It is also an important part of research which is relate with its objectives. As it is important for investigator to develop as well as formulate effective research questions in order to draw a valid conclusion. Research questions of this research are as follows:
- How to evaluate major employee development practices in an organisation?
- How to analyse Relation shared between employee development and employee retention?
- What is impact of employee retention upon organisational working?
CHAPTER 2: LITERATURE REVIEW
Literature review is one of the important part of research as it help researcher to undertake an effective research. With the assistance of this, investigator can draw a valid conclusion towards the research topic. For attaining the same, collected data should be relevant with the research topic. Basically it includes different authors who gave their views and opinion towards the research topic in order to attaining desirable end results. As it provide support to researcher to carry out the research for take appropriate decision. Along with this, researcher gather data and information towards the research topic by using secondary resources such as online articles, books, journals and many more. This will directly contribute in gathering detailed information through which investigator easily make an effective and valid conclusion. Get Law Assignment Help, if you are tired of getting low grades in your law assignments.
Evaluate major employee development practices in an organisation
According to Yeh, Y. P., (2014), Training and development programme is very important for an organisation so to improve the efficiency of employees. As it will make them capable in performing their task effectively. Some of the points that company incorporate for worker's development practice within an organisation is mentioned below:
- Creating an employment development plan: Employees perform their task according to their capabilities so it is essential that company knows needs and wants of workers. Here, development of plan is required through which managers can keep employees engage in executing their plans in a better manner. This will not only motivate workers but also give effective results in terms of skills and knowledge of an individual.
- Offer comprehensive, and regular feedbacks: Company must give 360-degree feedback to their employees so that they can have an idea about their performance. As a result it will help workers in bringing some positive changes in their behaviour. It will give company assurance about whether employees are moving towards right direction or not.
- Hire employees for giving them proper training and facilitate learning: In this employees must be given with opportunities of improving themselves and this can be provided by giving appropriate training in various fields. This will bring a tremendous change in employees regarding behaviour and way of performing a task.
Analyse Relation shared between employee development and employee retention
According to Deery and Jago, (2015),In this era of global competition employees plays an important role in providing maximum benefits to companies. Thus, companies are competing for hiring eligible workers who can easily perform their respective task. So, it is important that employees are given appropriate benefits in terms of salaries, medical facilities,bonus in time, performance appraisal etc., as a result it will help firms in retaining their workers in a better manner Therefore, enterprise must include effective measures for keeping their employees for maximum period of time. This can be done by knowing the satisfaction level of workers so that it can be fulfilled right on time as a result it will enable them in remaining in competitive market area for a longer period of time. Keeping worst candidates will not provide any benefits so on timely basis retention practice must be done through this company will get an opportunity of hiring suitable candidates for their business. Therefore, retention is considered as an long term relationship between employees and company so, it is necessary that entire process of retention is done effectively.
Impact of employee retention upon organisational working
According to Farooq and et. al., (2014),Worker's retention will give positive impact on company's performance as existing candidates know the entire procedure of performing the task in a better manner. They are habitual of the environment in which which they are working for a longer period of time. Along with this, eligible candidates will help company in attracting a large number of employees towards their organisation. In terms of company, they will have increase in their sales and profitability as old employees knows how to influence customers with their innovative thoughts and ideas. Other than this, it reduces the cost price of the production process because existing employees will find out a way for formulating strategies and plan of action. In context with new employees they will get a chance to learn from experience person which will as a result improve their skills and knowledge.
CHAPTER 3: RESEARCH METHODOLOGY
Types of Investigation
Research is the systematic method of collecting data & gathering knowledge in order to resolve the problem and find satisfactory result by doing proper analysis of all the facts & figure. There are different types of research methods which can further classified in two forms qualitative & quantitative research. Qualitative research involves study of social problems such as attributes, beliefs, human issues which can not be measured in the quantitative format. In this investigation, researcher have to understand human nature in depth to find the result of their problem. Quantitative research is the study of problem which is analysed by the researcher on the basis of numerical values with the usage of statistical techniques. Objective of the research emphasis on employing numerical models to get the required result.
It refers to the way through which the researcher collects data and use it for analysing purpose in motive of achieving positive result in effective manner. It is further categorised into two separate parts such as interpretive and positivism. In Positivism research philosophy the researcher only collects the data from the observance which is is proven trustworthy as per his point of view. Collected data is checked before using it for further process. In addition to this, researcher oftens use previous observations in accordance to the current requirement. Interpretive research philosophy is based on assumptions of reality and done to collect information for achieving positive result. This type of philosophy more believes in qualitative investigation instead of quantitative one. Both the philosophy are focusing gathering appropriate information.
Research methodology involves different type of information which is used for the whole research. This data can be further used by the researcher to find relevant result in sequential way. In this report four kind of approaches are discussed which are explained below:
- Qualitative research approach:This approach is based on the data gathered by life experience and used to give useful meaning for achieving relevant outcome in systematic manner. Result of this approach are generally positive which helps investigator in attaining valid conclusion. In this approach researcher do not give preferences to the preset hypotheses instead of this they focuses on identifying the problem which need to be investigated.
- Quantitative research approach: This approach is based on collecting informative data on the basis of mathematical, numerical and statistical values. Data gathered by this approach is collected from surveys, questionnaire etc. which is analysed for the particular research. This approach is also termed as research on secondary data as researcher analyse on data which is gathered by someone else. Results of this approach are specified.
- Pragmatic research approach: This research approach can be termed as mixed methods of approaches as it involves different methods during the research process. Researcher freely use different techniques and methods in order to achieve valid conclusion. In addition to this researcher might start with qualitative approach and further continued with the quantitative approach as per the requirement of the research.
This section is also important which define pattern through which investigator carry out the study in order to attain positive results. As it includes objectives, cost, time and another methods to conduct the entire research activities. Mainly, it divided in three section like exploratory, descriptive and experimental. All these are effective in which researcher use descriptive research design in order to find valid solution of the issues in an appropriate way.
It is also an important an important part of research which helps researcher to collect data and information from customers. In addition of this, investigator select right sample to conduct the research. A sample size is choose by researcher in which they use various sources such as primary and secondary methods of data collection. In primary method, researcher collect new and fresh ideas to carry out study in order to attain desirable results. In secondary method, investigator use data which is gather by others. It includes books, articles, magazines and so on. For carry out this research, investigator use both methods. As investigator choose 30 respondents to gather data towards the research topic. Along with this, researcher design questionnaire to collect data with the purpose of drawing valid conclusion.
It is also a another part which is important for researcher to gather data and information to undertake research. As there are two type of method which used by the researcher such as primary, secondary. Both are effective which helps in collecting relevant data towards the company products and services as well. In this primary method define fresh data to draw a valid conclusion and secondary method consider articles, newspapers, books and so on. As in this research, investigator use primary and secondary methods for draw a valid conclusion.
Under this phase, researcher face various issues at the time of carry out the research. Thus, it is important for investigator to effectively undertake research to draw a valid conclusion. In addition of this, researcher also make an appropriate ways to reduce the negative impact and complete the research. This will helps in attaining desirable results.
CHAPTER 4: DATA ANALYSIS
It is one of the important part of whole research as it helps in analysing the information and data in order to draw a valid conclusion. In this context, researcher use thematic analysis and select 30 respondents for gathering data.
Q1) What types of employee development practices are used by The Milestone Hotel?
a) Create an employee development plan
b) Offer comprehensive
c) Hire to train and facilitate learning
Q2) Is employees retention positively impact on organizational working?
Q3) What are importance of employee retention on business activities?
a) Increase productivity
b) Enhance reputation
Q4) What are the major ways to improve employee retention?
a) Create the right culture
b) Offer training
Q5) What are different factors influencing staff members for retaining at workplace?
a) Work Schedule Flexibility
b) Health and Wellness Benefits
c) Provide recognition and rewards
Q6) Is employee retention beneficial for future development of The Milestone Hotel?
Q7)What is the impact of employee development practices on employee retention in an organisation?
a) Boost morale
b) enhance productivity of workers
c) Reduce staff turnover
Q8) Is employee retention reduce conflicts among staff members?
Q9) Is workers are satisfy with HR policies of The Milestone Hotel?
Q10) Any recommendation for The Milestone Hotel to retain employees for longer time frame?
|Q1) What types of employee development practices are used by The Milestone Hotel?|
|a) Create an employee development plan||15|
|b) Offer comprehensive||5|
|c) Hire to train and facilitate learning||10|
|Q2) Is employees retention positively impact on organizational working?|
|Q3) What are importance of employee retention on business activities?|
|a) Increase productivity||20|
|b) Enhance reputation||10|
|Q4) What are the major ways to improve employee retention?|
|a) Create the right culture||15|
|b) Offer training||15|
|Q5) What are different factors influencing staff members for retaining at workplace?|
|a) Work Schedule Flexibility||15|
|b) Health and Wellness Benefits||7|
|c) Provide recognition and rewards||8|
|Q6) Is employee retention beneficial for future development of The Milestone Hotel?|
|Q7)What is the impact of employee development practices on employee retention in an organisation?|
|a) Boost morale||18|
|b) enhance productivity of workers||7|
|c) Reduce staff turnover||5|
|Q8) Is employee retention reduce conflicts among staff members?|
|Q9) Is workers are satisfy with HR policies of The Milestone Hotel?|
Theme 1: Employee development practices are used by The Milestone Hotel
|Q1) What types of employee development practices are used by The Milestone Hotel?||Frequency|
|a) Create an employee development plan||15|
|b) Offer comprehensive||5|
|c) Hire to train and facilitate learning||10|
Interpretation:From the above mentioned graph, it can be summarised that The Milestone Hotel use various employee development practices which helps in improving the performance level of the company. 15 respondents are said that, by creating an employee development plan company can easily increase employees retention.
Theme 2: Employees retention positively impact on organizational working
|Q2) Is employees retention positively impact on organizational working?||Frequency|
Interpretation: As per given graph, it can be summarised that employees retention positively affect the entire organizational working activities because it helps in making brand image more popular. In this 25 people are said that employee retention contribute in improving working activities of the companies.
Theme 3: Importance of employee retention on business activities.
|Q3) What are importance of employee retention on business activities?||Frequency|
|a) Increase productivity||20|
|b) Enhance reputation||10|
Interpretation:As per given graph it can be evaluated that employee retention is more important for business organization to attain success at market place. In this statement, 20 respondents are said that it helps in increasing productivity level at workplace. On the other side, 10 respondents are gave their views towards the employee relation as it also enhance reputation at mar