This unit is related with identifying difficulties which are affecting workplace relationships thereafter an action plan had to be developed by which difficulties can be resolved
- Design job description with clear aims and objective.
- Define communication method used for the consultation process
- Formulate professional code of conduct
- Determine methods of developing effective working relations through networking
ACTIVITY A
Job description
|
Department |
Human resource
Title
Human resource management
Responsibility
1. Giving advertisement about vacancies
2. Conducting interviews and tests in order to judge the candidate
3. Recruiting and selecting skilled and talented candidates by using various methods.
Educational Qualification
1. Master in Human Resource Management
2. Completed higher studies
How to Apply
Interested candidate can apply through online portals (Pacini and Maraschini, 2006).
Importance of clear job description
This is important because through job description, one can make its employees aware of roles, responsibilities and their duties related to specific job. It guides the person to whom he has to report in relation to its position. It sets the qualification and salary range in relation to the job (Verboncu and Zeininger, 2015).
ACTIVITY B
Consultation process
This is an important process at the workplace. It means that management must need to consult individual employees, workers and stakeholders through formal and informal channels about the issues related to them. Examples are like health and safety at work (Simpson and Clifton, 2014).
Consultation methods that can be used for employees
Various consultation methods that can be used to consult employees about there workplace, management can take help of various formal and informal methods/channels like informal discussion and compulsory meetings with the department head or employees, meeting the focus group or attending social gatherings of existing employees.
ACTIVITY C
Methods to inform employees about the outcomes of consultation process
To inform about results of the process, one can call a meeting of employees, setup a conference where a leader or person who is responsible for process will convey outcome or company can organise small office party to interact with their employees with organising a group discussion to show the outcomes within company premises (Shipley and Utz, 2012)
Communicating methods to use
To communicate with their employees, management can use various communication methods like:
- Noticeboards
- E-mails to employee
- Newsletters/ e-magazines
- Annual reports
- Presentation
- Personal letters to employees
- Phone calls
- Press release, etc.
Resolving workplace issues
Issues are the part of workplace; it would be better if they are resolved on time. Unresolved issues can create unfavourable environment. Different issues need to be solved in different ways, depending upon the size of issue. If it is a problem in between two employees then it should be resolved at lower level itself. But, if certain issues are there related to health and safety of employees or its working condition with labour union, same are required to be solved by the top level of management.
ACTIVITY D
Problem that can be solved through root cause analysis
Through root cause analysis, one can address any problem of workplace whether formal or informal. Root cause analysis helps to know and focus over the roots of issues. It helps to identify the problem, its root cause and addressing the same (Pacini and Maraschini, 2016). Root cause analysis is an effective tool as with the use of same, all problems can be addressed within an organisation effectually.
Q2: ACTIVITY A
Cultural Diversity
It refers to the diverse individuals from different groups, culture, traditions or societies. Cultural diversity usually means people from different caste, religion, community, race, gender, age and ethnicity and languages. The culture diversity helps to promote better working environment at workplace.
Difference between internal and external accountability
|
Internal accountability |
External accountability |
|
It means to be accountable to oneself. Here, person is accountable to his own values, rules and promises. |
In external accountability, individual is to practice any religion theaccountable to outside environment. It means that he has to follow certain rules, norms or standards. |
Policies and procedure to be unbiased towards culture diversity
The policies and procedures followed within organisation are:
- It is advised to respect every individual within an organisation.
- Any offensive comments against any personal beliefs will be punishable.
- Celebration of various festivals of all religions.
- Employees are free to practice any religion they want.
- Any employee who is found guilty for threatening other employees on the basis of cast(Wang, Yu and Wei, 2012) or race, he will undergo a strict procedure and will be terminated from workplace.
ACTIVITY B
Professional code of conduct
Professional code of conduct means that person is responsible to maintain and adhere with the rules of individual profession. It means that the person involved is accountable and responsible. This brings trust to an individual person about the profession it serves. Example: Charted accountant has to follow the code of conduct laid by CA association (Shipley and Utz, 2012).
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