The below report is based on the Human Resource Management (HRM) in a hotel chain called Hilton Hotels which is a UK based hospitality organisation. The report focuses on the importance of HRM in the organisation; human resource planning and factors influencing HR planning along with the employment relations in hospitality industry. Also the Influence of laws on the organisation along with job description, person specification and selection process have been discussed in the report. Lastly the report concentrates on the contribution of training in the organisation.
Figure 1: Organisational Logo
(Source: Hilton Hotels, 2017)
1.1 Role of HR in Hilton Hotels
So as to ensure efficient functioning of Hilton Hotels it is required to appoint skilled staff and the responsibility of hiring skilled staff is of the HR department of the organisation. The building of a good team is essential in a hospitality organisation as there is a requirement of human resources for the provision of every service at the hotel (Armstrong, and Taylor, 2014). Therefore the team builders of the organisation i.e. HR team members play a major role in the organisation. The chief functions of the HR managers of Hilton are:
Performance Appraisal: The HR managers of the organisation perform the functions of monitoring the employees and also of providing them feedback of their work. There are many performance methods that can be utilised by the HR managers in ensuring the efficiency in the performance of the employees. The major tasks of supervising, providing feedbacks as well as motivating the employees are carried out with the help of efficient supervision and communication.
Recruitment and Training: The recruitment of a suitable candidate is essential as per the job description. The recruitment has to be as per the relation between the requirements of the job and the eligibility of the candidate (Sparrow, et al. 2016). Then it is required to train the employee as per the needs of the job and this has to be done by the HR team of the organisation. The opportunities of training and development for the staff members at the workplace will enable both the organisation and the employee in ensuring growth.
Planning: The HR team of Hilton Hotel makes sure that the tasks of the employees for every day are divided in advance. The work of the employees is divided according to the requirements of the organisation as well as the capabilities of the employees. The HR managers of the organisation are also responsible for informing the employees regarding the future planning, organisational objectives as well as business strategies of Hilton Hotels so as to ensure that the employees have a better understanding of their collective organisational goals. This develops a healthy environment and increases employee efficiency.
The HR team of the organisation can follow the following approaches to ensure efficient HR practices in the organisation:
Soft HRM: The approach of soft HRM is followed at Hilton Hotels and the major focus of this approach is the requirements, responsibilities, motivation and rewards of the staff members. The staff members are considered significant resources for the organisation and are therefore provided with equal and individual treatment. Democratic leadership styles as well as two way communication are the major features of this approach (Budhwar, and Debrah, 2013). Identification of the employee needs is focused on for performance appraisal in this approach.
Hard HRM: The major focus of hard HRM is on the autocratic style of leadership i.e. there is minimum division of authority and there is not much communication among the top and bottom levels of hierarchy in the organisation. In this approach the employees receive the same treatment as any other business resource. The major areas of focus in this approach are the expenses of hiring the staff and the methods of recruitment. The performance appraisal in this approach is monitoring and making temporary changes in the number of members in the staff.
1.2 Human Resource Plan and factors affecting human resource planning
Stages in HR Planning:
Identification of Organisational Objectives: The HR team has to identify the organisational objectives so as to ensure efficiency in the work operations and also to drive the employees towards the organisational goals.
Listing the current staff members: The details such as number of staff members along with the records of their performance and qualification should be kept in a storage system by the HR team of the organisation (Kramar, 2014). This helps in analysing the efficiency of individual employees of the org