This assessment will cover following questions:
1.Elaborate the methods of health and services in relation to multidisciplinary care in the Ch.-One Ltd.
2.What are the capacity to identify the needs of the individuals?
3.What is the impact multi diplomacy team all the delivery pathway nature?
4.What is the basic way for communication and person-centred plan.
PART A
Developing and Maintaining a Reflective Journal
As a care assistant in Hc- One – LONDON, there are various challenges which are faced by me. It is usual to face various pleasant and unpleasant cases during performing this activity. Some of these cases from my personal experience are depicted below:
Case between me and the service user – I work as a care assistant in Hc-One LONDON which is a care service provider organisation. In order to improve my skills, manager of this organisation provided my a task of handling an old lady who was facing intense problem of depression. I studied her case and identified that she lives alone in her house as she is a widow and her family lives in far away. By conducting a detailed research about similar cases, it was determined by me that this type of individuals require a sense of belongingness instead of medication. I suggested to my seniors and other carer that this patient requires proper medication along with counselling.
As I was familiar with this patient's case thoroughly, I was assigned to conduct counselling sessions for her. While conducting this process, I considered various aspects by which her condition can be improved. At the end of her counselling sessions, there was clear sign of improvement in her.
Due to my constant efforts, patient felt a sense of belongingness which evaded her depression. This situation happened due to the task which was allotted to me by organisational management. I accepted this challenge and made several efforts. This situation resultant in pleasant scenario. I learnt to be calm and understanding with patients of depression (Wald, 2015).
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Case between me and my colleagues – While working in Hc-One, an unpleasant situation occurred between me and one of my colleagues. This organisation received an opportunity to provide care services to a high profile individual. In order to grab this opportunity, every care assistant performed their best. In these circumstances, an argument between me and my colleagues developed upon who is the best option for a care assistant for that high profile individual. This situation occurred due to intense competition between me and my colleagues.
In order to resolve this issue, I stepped back and ask for another opportunity in which I can learn some real aspects which are important in health care. This situation could easily be avoided by our organisation. As they has ultimate authority to assign care assistants to service receiver. From this situation, I learned that when it comes to provide health care services profile of individual or patient does not matter.
Case between me and my employment agency – While working in Hc-One I faced an unpleasant situation which raised conflict between me and my supervisor. While working on an individual's heath report, I identified that this patient require immediate medical attention of a professional doctor in a systematic environment of hospital. But views of my supervisor were exact opposite on the situation. My supervisor suggested that this patient should be provided our service for a bit more longer. Due to few sentimental attachments, I misunderstood concern of my supervisor and made a perception that he wants to increase revenue and value for this organisation.
This situation occurred by of my sentiment which were attached to that case. I unfairly blamed by supervisor to provide immediate medical attention to patient. In order to avoid this situation I should try to build a trust between me and my superiors and management. From this case, I learned that in order to provide relevant care services, sentiments should not be developed with any patient (Boud, Keogh and Walker, 2013).
Developing a Portfolio
I work as a care assistant in Hc-One, according to me every patient has different needs such as medical requirements and counselling needs. Every client must be first evaluated before proceeding any service. At Hc-One, I try to analyse situation of service users and then deal with them so that I can better understand their requirements. By using this technique, high level of client satisfaction can be attained. The main aim of behind using this aspect of delaying with clients is to fill the gap between what clients need and what they receive (Zepeda, 2013).
By evaluating above cases, it has ascertained by me that I tend toward cases which require counselling sessions rather than patients who requires medical attention. My way of dealing with clients is more personal and sentimental which requires a little effort to be improved. I tend to heal clients with counselling (where required) so that mental issues of clients can be ascertained and considered as a base for treatment (Furman, 2012).
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REFERENCES
Books and Journal:
- Boud, D., Keogh, R. and Walker, D., 2013. Reflection: Turning experience into learning. Routledge.
- Wald, H. S., 2015. Professional identity (trans) formation in medical education: reflection, relationship, resilience. Academic Medicine. 90(6). pp.701-706.
- Zepeda, S. J., 2013. Professional development: What works. Routledge.
- Furman, G., 2012. Social justice leadership as praxis: Developing capacities through preparation programs. Educational Administration Quarterly. 48(2). pp.191-229.
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