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Importance of Negotiation in Business Communication

University: Polytechnic Institute Australia

  • Unit No: 1
  • Level: Undergraduate/College
  • Pages: 9 / Words 2165
  • Paper Type: Assignment
  • Course Code: GBU100
  • Downloads: 24
Question :

Following are the questions which fulfil the requirement of the brief are illustrated below:

  1. Define the needs of communication among stakeholders.
  2. Describe the varieties of communication model that help the administration.
  3. Discuss the elements which affects the choice of communication media.
  4. Analyse the significance of utilising the appropriate grammar, sentence, spelling and conventions.
  5. Analyse the way in order to overcome the barriers of communication.
  6. Discuss the use of communication theories and body language.
  7. Demonstrate the proof-reading techniques of business communications.
Answer :

Introduction

Negotiation is an effective way of resolving the conflicts between the two parties (Moshiri and Cardon, 2014). Negotiation is very much important to maintain a business environment. It also helps in maintaining the internal relationships in the organization. Essential skills are also required for becoming an excellent negotiator (Bargiela-Chiappini and Nickerson, 2014). Bespoke business documents are also one of the essential documents used in various organizations.

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1.1 Explain the importance of negotiation in a business environment

For a business purpose negotiation is very much required. Negotiation skills are very much significant for both informal and for formal interaction. In business, negotiating conditions are a lease, service delivery, sale and right contacts (Peltier, 2016).

Negotiation skills are essential in a business environment because:

  • It helps in maintaining a good relationship.
  • It helps in resolving conflicts as well as it also helps in avoiding future problems.
  • It helps in providing quality solutions.

1.2 Explain the features and uses of different approaches to negotiation

Features of Negotiation:

  • Required at least two parties.
  • It is essential for both the parties to discuss all the matters whenever conflicts occurred.
  • It is essential for the parties to have some predetermined goals.
  • Preparation needed as well as excellent verbal communication is also required between two parties. Moreover, an effective verbal communicator is also required in both the parties.

Uses of different approaches to negotiation:

Different approaches to negotiation involve:

  • Distributive: Distributive approach is also referred to as a win-lose approach. When a right amount of goods and services are divided between two parties than this situation is called distributive negotiation.
  • Integrative: Integrative approach helps in finding the possible outcome which is benefitting for both the parties (Mayfield and Mayfield, 2017).
  • Compromise: Compromise approach occurred when both the parties are interested in doing partnership for resolving the conflict.

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1.3 Identify the components of negotiation tactics

The main components which include in negotiation tactics are:

  • Facts and data are helpful during the negotiation tactics.
  • Resources are very much required in negotiation tactics.
  • Organizational procedures and policy need to follow during the negotiation tactics.
  •  There are some Ethical and legal requirements required in negotiation tactics.
  •  It is must essential to Establish barriers during the negotiation tactics.
  •  Priorities also need to be established.
  •  Required common ground during negotiation.

2.1 Explain the different types of presentation and their requirements

Different types of presentation and their requirements are as follows:

  • Providing information: This presentation gives an update about those projects and future events which are helpful in project functioning. Moreover, Informative presentations are factual and very brief.
  • Decision making: This presentation is about the suggested action which takes for the betterment of audiences.
  • Persuasive presentation:Persuasive presentation is used for changing the attitude, behaviour, and belief of another individual when that individual has some amount of free choices (Mayfield and Mayfield, 2017).

2.2 Explain how different resources can be used to develop a presentation

 There are different resources which are used for developing a presentation are as follows:

  • Providing handouts: Providing handouts explain about the technical terms and the key points which are used during the presentation.
  • Producing hands-out:Producing hands- out is used for giving the copy of graphs and the diagrams to the audience. All these graphs and diagram are helpful for their future projects (Mayfield, Mayfield and Sharbrough III, 2015).

It is essential for a presenter to produced handouts in a good quality of the paper.

  • Other resources include whiteboard, speakers and the laptop: For a presenter, it is essential to use all these resources during a presentation.

 2.3 Explain different methods of giving presentations

There are various types of presentation, and every type of presentations has a different effect on individuals. The presentation is possible with the help of numerous ways such as video link, electronically and paper-based which are used by the audience hands- out. Face to face discussion and international conferences are examples of presentation (Christensen, 2016). The presentation is categorised into 4 categories which include instructional, educational, persuasive and informative. 

2.4 Explain best practice in delivering presentations

Best practices in delivering presentations are as given below:

  • Use audio and video:It is essential for a presenter to use audio and video during the presentation because using video and audio clips promote cognitive processing.
  • Use of solid content: It is essential for a presenter to organize their content in a solid form. Without a solid content, the presentation does not look attractive.
  • Good eye contact with everyone: In delivering the presentation, it is much required to make eye contact with everyone.

2.5 Explain how to collect and use feedback on a presentation

There are different modes which are used for collecting feedback are as follows:

  • During a presentation, it is important to observe all the nonverbal feedbacks.
  • During the presentation, it is essential to pay attention to the questions.
  • It is important to gather intelligence after, before or during breaks.
  • Presenting a short quiz in the educational presentation is important.
    • Bespoke documents are those business documents which are designed specifically for the department and for the organization.
    • Bespoke business documents include business cards, brochures, catalogues, compliment slips, and the letterheads.
    • The main aim of producing bespoke business documents is for giving a good impression on the other customers and businesses.
    • Still, some bespoke documents are there which are not still planned or researched.

3.1 Explain the characteristics of bespoke documents.

  • Bespoke documents are those business documents which are designed specifically for the department and for the organization.
  • Bespoke business documents include business cards, brochures, catalogues, compliment slips, and the letterheads.
  • The main aim of producing bespoke business documents is for giving a good impression on the other customers and businesses.

Still, some bespoke documents are there which are not still planned or researched.

3.2 Explain the factors to be taken into account in creating and presenting bespoke documents.

There are different factors to be taken into account in creating and presenting the bespoke documents, which are as follows:

  • “House style”: “House style” is a set of rules and the format which are used by the company during written communication and during creating documentation.
  • Audience and message: Creating a flyer and poster is very much dissimilar from creating a contract for the business. Therefore, audience and message are very much essential for creating documents for the business (Pearson, 2017).

 3.3 Explain the legal requirements and procedures for gathering information for bespoke documents.

The legal requirements and procedures for gathering information for bespoke documents are:

  • In letterheads, the only name of those companies is included which are fully registered. In letterheads, company's contact details and logo need to be included. Clear letterheads need to be produced.
  • Company slips are used in many companies for avoiding folding. Compliments slips are generally sized for fitting into the standard envelope.
  • Business cards are also essential for gathering information for bespoke documents.

3.4 Explain techniques to create bespoke business documents

Techniques used for creating bespoke business documents:

  • Research needs to be conducted:
    • Planning a research
    • Sourcing information
    • Conducting research
    • It is required to provide the design options:
      • Showing knowledge or the application of the regulation and the legislation.
      • Document size or style
      • Effective use of the resources and the software applications
      • Image size or quality.
      • Use of different work processing and image editing software are also one of the important techniques used for creating bespoke business documents.

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3.5 Explain how to gain approval of bespoke documents

In many organizations, senior management approved the business documents. Therefore, it is essential to check times, dates and amounts in the business documents for gaining the approval for bespoke documents (Martin, 2017).

4.1 Explain the typical stages of information system development

The typical stages of information system development are as follows:

  • Evaluating and analyzing the information system.
  • Identifying various problems in the existing system
  • Designing the hardware and software such as installing specific programming, operating system, and security in an information system.
  • Testing the information system for those individuals who are using this system.

4.2 Analyse the benefits and limitations of different information systems

Benefits of a different information system are:

  •  The management system is used for analyzing the information system, solve the problems of the structure as well as allow manager for planning future plans.
  • All the staff in Street League sees the details regarding learners in the Hanlon.

Limitations of different information system:

  • A technical fault is always found in this system.
  • Delivers inaccurate information in the system.
  • Information systems are complying with legal legislation and procedures which include the Freedom of Information Act and data protection act.
  • It also complies with organizational policies such as confidentiality and security. Moreover, it also complies with the Computer Misuse Act and data protection Act (Kernbach, Eppler and Bresciani, 2015).

4.3 Explain legal, security and confidentiality requirements for information systems in a business environment

Information systems are complying with legal legislation and procedures which include the Freedom of Information Act and data protection act.

It also complies with organizational policies such as confidentiality and security. Moreover, it also complies with the Computer Misuse Act and data protection Act (Kernbach, Eppler and Bresciani, 2015).

4.4 Explain how to monitor the use and effectiveness of an information system

For monitoring the effectiveness of an information system, a sampling of the end product is must require. Random sampling and Haphazard sampling method are also used for monitoring the use and effectiveness of an information system (Rittmaster and Piccionelli, 2018).

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Conclusion:

In this project, it could be understood that the negotiation is very much important for maintaining a business environment in the organization. Moreover, various techniques have been used for creating bespoke business documents. Various typical stages of information systems development are also easily understood with the help of this project.

Reference

  • Bargiela-Chiappini, F. and Nickerson, C.R., 2014. Writing business: Genres, media, and discourses. Routledge.
  • Christensen, T.L., Avaya Inc, 2016. Using business rules for determining presence. U.S. Patent 9,398,152.
  • Kernbach, S., Eppler, M.J. and Bresciani, S., 2015. The use of visualization in the communication of business strategies: An experimental evaluation. International Journal of Business Communication52(2), pp.164-187.
  • Martin, W.J., 2017. The global information society. Routledge.
  • Mayfield, J. and Mayfield, M., 2017. Leadership communication: Reflecting, engaging, and innovating.
  • Mayfield, J., Mayfield, M. and Sharbrough III, W.C., 2015. Strategic vision and values in top leaders’ communications: Motivating language at a higher level. International Journal of Business Communication52(1), pp.97-121.
  • Moshiri, F. and Cardon, P., 2014. The state of business communication classes: A national survey. Business and Professional Communication Quarterly77(3), pp.312-329.
  • Pearson, R., 2017. Business ethics as communication ethics: Public relations practice and the idea of dialogue. In Public relations theory (pp. 111-131). Routledge.
  • Peltier, T.R., 2016. Information Security Policies, Procedures, and Standards: guidelines for effective information security management. Auerbach Publications.
  • Rittmaster, T.R. and Piccionelli, G.A., GEOCOM LLC, 2018. System and process for distribution of information on a communication network. U.S. Patent 9,924,216.
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