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Case Study on Sunnybrook Medical Centre

Question :

Sunnybrook Health Science Centre is the largest trauma centre in Canada. It is considered as the fastest growing hospital in the whole of North America. The health centre has more than 10,000 employees working in all three sites. The information technology (IT) team at the Sunnybrook is continuously working in the direction to keep up with all the latest technology at the centre. The IT department at the centre also makes sure that the doctors and nurses working at the centre are given access to all the technologies and applications needed for critical health care.

  • What was the Sunnybrook medical centre case study?
  • What was the technology which was previously used by the hospital?
  • What is CPOE program which the Sunnybrook hospital adopted?
Answer :

Sunnybrook is a very large health care centre. It has many departments like rehabilitation, psychiatric, surgical, etc. Functioning and management get tough for the management team. Therefore the management and the administration team decided to enhance the process by implementing the program called CPOE.

In the modern era, with the change and rapid growth in the technology there are many new applications and technologies which are introduced to help centres perform their work an duty. After analysing the requirement by the IT team at the centre, they decided to take closer look at the VDI i.e. Virtual Desktop Infrastructure. They installed VDI on a centralised server which gave the employees working in the centre a full desktop experience and this also eliminated the intensive help desk support need. Introducing VDI in the centre was not just any technological update at the centre, it was very helpful as it gave access to the employees of the hospital of the information they need from any other device.

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After the introduction of VDI in the health care industry, there came a movement where more variations in the technology was expected to bring as the use of personal computers at the hospitals were no longer encouraged. This was because it was hard to manage it, it was expensive and was very difficult to secure & store large data. All these issues led to the roll out of VDI's at Sunnybrook.

The Director of the IT at Sunnybrook approached their most trustworthy advisor named: Scalar Decision. He was already working for the Sunnybrook to help them manage all the problems related to information technology at the hospital, i.e. management of storage, load balancing, servers, etc. Later the director of IT of the hospital made a decision to bring Scalar to design, architect, install, etc. for the community of the Sunnybrook hospital and centre.

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It was later decided to implement CPOE program in the hospital to make the administration process easy and efficient. CPOE is Computerized Provider Older- Entry. It was noticed in the Sunnybrook case study that centre provides with long term amenities to its patients. The process of CPOE used in the hospital was initially for the arrangement of e- prescriptions. This process made it easier for the doctors to provide patients with specific drugs according to their requirements. In the case study of Sunnybrook it was observed that more attention was given to CPOE and all the other obstacles causing trouble inj the administration were eliminated. The communication with the various departments at the hospital was made easy and smooth. Earlier it was difficult for the doctors and nurses to prescribe specific medication but now with the CPOE process its very easy and efficient. This process has enhanced the system of the hospital which helped in the efficient functioning and the management of the hospital. With the introduction of this process and facility at the hospital the time is consumed. The patients were initially not happy with the written prescription prescribed by the doctor at the hospital but now with this improved and high tech solution process the prescriptions are generated from the software. The handwriting of the doctors used to make patients and their relatives unhappy because they were not able to understand, but now the process changed that too. This process really made the management easy and the administration process quick. The only aim for which any hospitals run is to provide better facility and great satisfaction from the care and and treatment they receive at the hospital o0r any medical centre.

The basic responsibility of the hospital was to fulfil the needs of the patients. The success of any hospital or medical centre totally depends on the way they are delivering their services to its patients and how efficiently the management of the hospital is working in providing services to the patients. Fulfilling needs and expectations of the patient is the utmost priority of the hospital or any other medical centre. To improve the care which is provided to the patients, Sunnybrook decided to introduce CPOE program at its various divisions. By adopting this program at the hospital it was observed that the time taken by the doctors earlier to prescribe medications and referring to the history took less time now. The hospital has now started to implement the program fully into the hospital to improve the management and administration at the hospital. This piloting system provide assistance in many form to the patients of the hospital. The pilot initially examined the current programs and the process in which the management was functioning and then the new process was implemented. The Sunnybrook medical centre recruited a specialised IT team to monitor the new program and provide services accordingly.

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