Operations of an organisation affects most to its growth and development due to which management is responsible to utilize limited resources in an optimum manner. This unit aims leaner to have proper knowledge about the existence of management and operation and how it supports towards growth and development of an organization. For this, Learning Outcomes should be addressed:
- Difference between roles of leader and manager in the context of Hennes and Mauritz.
- Determine the role of leader and manager of Hennes and Mauritz in different situational context.
- Demonstrate the role of leaders and managers in operating functions of Hennes and Mauritz.
- Examine the relationship between leadership and management in contemporary business environment.
INTRODUCTION
Management and operations is the method and process in which management of all human as well as other financial resources takes place (Accomazzi, A and et. al., 2012). It is generally performed by manager and leader. Thus employer motivates staff members so that they can easily complete all activities in time. Hence they can give good outcomes. Assignment describes about the Hennes and Mauritz which is a retail firm. It was located in U.K. Report explains about the differences between manager and leader. It also tells about the role of leader and functions of manager in various situations. It also explains about role of leader and managers in operation function. This also explains about relationship between leadership and management in business environment.
TASK 1
P.1 Comparison of role and characteristics of leader and manager
Manager is the person who manages different resources in organization. While leader motivates all staff members so that all activities can be managed in effective and efficient manner. Both play an important role in the organization and thus firm can easily run smoothly. Hence company can earn more revenues.
Role of leader:
Leader performs a unique role in company so that they can easily motivate all workers and it results in success of organization. Role of leader in Henny and Mauritz are:
Motivates team: Leader motivates all staff members so that they can perform activities in an effective and efficient manner. Through this it can directly increase the passion of all workers and thus can give best outcomes.
Supportive: Leader supports all team members so that their enthusiasm increases and they can give good results. They solve all issues and problem of all staff members so that they can complete all tasks in minimum time. Hence, they can easily achieve their objectives.
Give direction: Leader gives a correct direction to all staff members so that they can perform all tasks in effective and efficient manner. So all workers can give extraordinary results. Hence, it leads to growth and development of organization. For example leader motivates and trains employees so that they can move in right and correct direction. Thus they can easily accomplish their objectives and goals (Ageron, Gunasekaran and Spalanzani, 2012).
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Role of a manager:
Create policies: Manager of the firm creates plans and policies so that all activities can be completed in time. Through this, all staff members can perform work in an effective and efficient manner (Benjaafar, Li and Daskin, 2013).
Training and development programme: Manager organizes training and development programme for all staff members. Hence as a result, workers can perform all tasks in proper manner. This results in improving the performance of firm and employees.
Evaluate business activities: Manager evaluates all activities and operations which are related to business. So, they can easily take corrective actions and can change their plans and policies. For example company execute all activities related to finance and other departments so that each department can run smoothly and successfully. Thus as a result they can easily enhance the revenues and market share.
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Difference between leader and manager: It is described below:
| Basis | Leader | Manager |
| Definition | Leader is a person who influences entire employees and subordinates so that they can achieve the goal and objective. | Manager is person who creates strategies and polices and can create various plans. also. They also provides direction, organises, coordination and control the people as well as resources. |
| Role | Main role of the leader in the organisation is to give a correct direction to all staff members | Role of the manager in the organisation is to plan all details and then explains to all staff members so that they can follow the plans and strategies. |
| Aim | Leader have aim that they provide direction to employees. This results in growth and development of company. | Manager's objective is to achieve the required outcome. Thus as a result they can easily maintain good image in minds of all people. |
| Focus | They mainly focuses on people and thus create strategies so that they can satisfy all staff members. | They mainly focuses on process so that they can easily satisfy all customers. |
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