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Hpw Practices With Approaches Of Performance Management

University: Regent College London

  • Unit No: Unit 35
  • Level: High school
  • Pages: 15 / Words 3764
  • Paper Type: Assignment
  • Course Code:
  • Downloads: 666
Question :

This assessment will cover certain questions which are like:

  1. Evaluate the personal skill audit.
  2. Give the effective differences in individual learning and organisational areas.
  3. Effectively provide the employee engagement with their competitive advancement.
Answer :
Organization Selected : Whirlpool


Business growth and development is directly correlated and depends upon performance of employees. Therefore, it is crucial for every organizationto develop skills, knowledge and attitudes of their employees to gain competitive advantage. It is essential for the top level management to identify and provide necessary training to employees for developing their knowledge, skills and abilities to perform best at their specific tasks. Developing and training employees at workplace helps organisation in high retention of employees by increasing job satisfaction (Ford, 2014). This assignment is based on case scenario of Whirlpool, a multinational company of United Kingdom. This organisation deals in manufacturing sectors and serves various home appliance electronic products in various countries. This report mainly emphasis on different types knowledge, skills and behaviour that HR managers should have to guide the roles and responsibilities of employees. This report also covers various HPW practices along with approaches of performance management.

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P1. Knowledge, Skills and Behaviour of HR practices

To achieve high profitability and effectiveness of business, it is crucial for the organisation to focus on developing skills, attitude and knowledge of employees that are directly associated with organisation achievement. In context with human resources management, to improve the performance of organisation and handle the manpower in proper manner, it is very essential to train and develop employees to enhance their skills and knowledge (Knowledge and skills required by HR professional. 2016). According to present scenario, Whirlpool deals in electronic home appliance which requires an updation in their overall organisation structure. In this aspects, HR managers is out looking to represent a report at Confederation of British Industry workshop. This workshop allows to show how performance management, better communication channels and collaboration support of employees helps to create high-performance culture. So therefore, it is necessary to possess required skills, behaviour and knowledge to perform best at their duties and tasks allotted.

Skills of HR professionals: It is important to have skills and abilities as this qualities allows an individual to perform best at their jobs. With the help of effective abilities and skills employees are able to perform their roles and responsibilities. To sort out the issues and problems of business, HR managers of Whirlpool should posses following skills:

  • Good Communication: Communication evolves a channel by which an individual conveys ideas, thoughts and views. HR managers should try to implement effective communication channel in the organisation through which employees feels free to express their views with others. Employees get freedom to share their ideas and knowledge with top level management that helps in decision-making and build strong employee relationships.
  • Multitasking: As a HR manager, an individual has to handle and perform various roles and responsibilities which includes formulating strategies and policies, managing manpower. HR managers should be able to perform various roles and responsibility to become dynamic.
  • Knowledge of HR professionals: Knowledge includes information, facts and skills that an individual gains through experience and education. To run organisation in an effective manner, HR managers of Whirlpool should have following knowledge:
  • Taxation: One of the primary role of HR manager is to generate compensation or salary structure for the employees working in the organisation. Therefore, it is crucial for HR managers
  • to have proper knowledge about tax redemption which allows to provide salary benefits to employees. In context with Whirlpool, managers has dense knowledge about taxation through which they are able to guide workers about various schemes for proper utilisation of salary.
  • Cognition of government's rules and regulations: HR managers should have proper and dense knowledge about laws and legislations implemented by Government. Whirlpool is operating in various countries, therefore; to run business in legal manner HR manager should have good knowledge about the government laws of various countries (Schaubroeck, Lam and Peng, 2011).
  • Behaviour of HR Professionals: This deals with the attitude of an individual through which they perform their specific tasks and duties. In context with HR managers, they should carry positive attitude to guide the employees for different roles and responsibility. Some of the behaviour adopted by HR managers are as follows:
  • Ethical Behaviour: To run organisation it is essential to adopt and implement ethical behaviour so that they HR managers can influence employees to follow up rules and regulations of business. This behaviour helps in formulating strategies that benefits customers, stakeholders and employees.
  • Adaptability: This behaviour deals with flexibility and adjustibility ofan individual at workplace. It is essential for HR managers to have the quality of adaptability to manage in different culture of organisation in effective way.

P2 Personal Skill Audit

Personal skill audit deals with the process by which it is easy to determine an individual strengths and weakness in an appropriate way (Pinjani and Palvia, 2013) By this process, it is easy for an individual to find that in which area they need to emphasis to develop skills through training programs. Personal skill audit help employees to perform better by conducing roles and responsibility in effective way. Auditing skills varies with the different profession of individuals. HR managers of Whirlpool needs to evaluate their own skills that is related to decision-making, presentation skills, IT skills, conflict resolution and leadership.

According to the performance requirement, I have prepared a business plan for evaluating own strength and weakness. A sale is developed below in which skills and competences is self scored as well as by others (out of 10) to identify the differences

Skills and competences

Self assessed score

Score from others


IT skills




Decision making




Conflict resolution




Presentation skill








  • Strengths: According to personal skill audit performed above, it is evaluated that HR manager of Whirlpool has strong decision-making and conflict resolution skills. This skills is important to run the organisation effectively as HR managers has to manage manpower in which this qualities is very crucial.
  • Weakness: According to above personal skill audit it is evaluated that HR needs to work on its presentation skills and IT skills, to support and guide employees for different roles and responsibility.


P3 Difference between Organisational and Individual Learning

  • Individual learning: Individual learning deals with the capacity to build skills and knowledge through self reflection. Under this learning session, training and development programs are framed on the basis of need and requirement of individuals.
  • Organisation learning: Under this learning session, training and development problems are designed and framed accordingly to acquire skills and knowledge to work in team or group.

To gain competitive advantage, Whirlpool conducts both types of learning sessions so that employees become more skilled to enhance the performance level.

Difference between individual and organisational learning

Individual learning

Organisational learning

  • This type of training deals with development an individual at personal level
  • Training at individual level concern with improving individual performance so, time may not fixed under this course of action.
  • Organisational learning deals withoverall requirement of business and provide training to workers to work in team or group
  • It is generally based on learning within a fixed timetable.
  • Organisational learning deals with  overall requirement of business and provide training to workers to work in team or group
  • It is generally based on learning within a fixed timetable.

Training and development

Training is an organised activities that aims at providing instructions to enhance the employee's performance or to help the employees to attain a required level of skill. Development deals with the overall effectiveness of the employee at their current positions and to prepare them for handling more responsibilities in the future. This involves growth of an individual in all aspects including overall personality, maturity (McCormack, Manley and Titchen, 2013). Both training and development plays important role to improve skills and knowledge of employees. Training is considered as learning process through which an individual person gets anopportunity to develop their skills, knowledge and opportunities. Development is usually done for high executives and it is concerned with overall growth and development of a person. HR managers of Whirlpool conducts both sessionfor developing abilities and knowledge of employees. Moreover, it helps in achieving high performance of employees by getting a targeted goal and objectives.

Difference between training and development



  • The main objective of providing training is to improve performance of employees at work or specific tasks.
  • It is a job oriented process with short-term goal for fixed time duration.
  • It tends to be given to large number of people simultaneously under supervision of experts.
  • It has narrow scope and it is meant for the workers and supervision.
  • It enables the employees to perform thejob better.
  • In context with development, its main purpose is to prepare an individualforpresent as well asfuture challenges.
  • It is a career oriented process having long-term objectives. It takes place through out the life span of an individuals.
  • It emphasizes on individual level basis and must be taken by professionals.
  • It has wider scope and it is meant for managerial levels.
  • It ensures about the overall growth and personality development of employees.
  • In context with development, its main purpose is to prepare an individual  for    present as well as  future challenges.
  • It is a career oriented process having long-term objectives. It takes place through out the life span of an individuals.
  • It emphasizes on individual level basis and must be taken by professionals.
  • It has wider scope and it is meant for managerial levels.
  • It ensures about the overall growth and personality development of employees.

P4. Analysis of the need of continuous learning and professional development to drive sustainable business performance:

  • Meaning of learning: Learning can be referred to a change in the behaviour of a person or its knowledge due to the experience that person gains overtime. It is a transformative process of building and enhancing a person's knowledge.
  • Meaning of personal development: This process can be defined as a lifelong assessment of the qualities and skills of an individual, which allows it to maximise its potential by consider their life goals and set targets to achieve them. These activities help an individual to improve their identity and awareness, enhance the quality of their life and realise their aspiration and work towards it (Sessa and London, 2015).
  • Whirlpool, seeing the current competitive environment, needs skilled employees and would want to retain those who are enhancing their talents overtime and contribute to the organisational success. The needs for continuous learning and professional development to drive sustainable business performance are as follows:
  • Relevance: Continuous learning would enable the employees to keep updating themselves overtime and be relevant according to the trends and market preferences. This enhance their adaptability in the dynamic environment with continuous innovations in technology, changes in market schemes, political scenarios, etc.
  • Performance Enhancements: Professional development overtime would help the employees to improve their performance in areas that are difficult for them to succeed in. Through regular performance reviews and training, one can achieve sustainability and even improvement in their workplace. This would help the firm set new targets for other employees and would facilitate healthy competition in the firm (Mone and London, 2018).
  • Competence: Whirlpool needs employees that can set the firm over its competitors in the market. Continuous learning would help them developing perfection in their work and they can become more competent by exploring new ventures and taking new challenges. That would make the effective while dealing with their competitors in the market as they would possess advance set of skills which would also in return,
  • Innovation: When an employee continuously learn from its business environment, it allows them to experiment more and modify their methods of working. As a result, the employee would introduce innovative ideas and skills in the company which would make it more effective in achieving its objectives and would enhance the productivity of others.


P5. Contribution of HPW to employee engagement and competitive advantage:

High Performance Working or HPW is referred to an approach implemented towards management of organisations that focuses on stimulation of effective involvement of employees and their commitment to attain higher performance levels (Jiang and Liu, 2015).

As an HR consultant for Whirlpool, a report is presented at the annual Confederation of British Industry workshop highlighting ways in which high-performance culture and commitment are supported by performance management, collaborative working and effective communication. Whirlpool must adopt high performance working as it is of immense importance when the firm needs to engage its employees more and to gain a competitive advantage over its competitors.

These contributions of HPWs are as follows:

  • Shared Commitment to the company's vision and extraordinary goals: The vision of the company should be articulated clearly to its employees along with proper knowledge of the expected pathway by which company wishes to accomplish those goals. This would engage the employees to fulfil these visions as their goals are clear and would enhance their performance in order to do so. Moreover, this would help the firm to gain a competitive advantage as the employees will be putting their best efforts to achieve these extraordinary goals (Anitha, 2014).
  • Shared Accountability for results: Whirlpool must share accountability of their work and result with their employees. The employees must be rewarded for their innovative and effective work. This would help in encouraging the morale of workforce which would contribute towards enhancing their performance at workplace, thus, achieving better results.
  • Transparent Communication: At all the levels of the organisation, employees should be aware of the strategic direction the company's taking to overtake its competition. Whirlpool must introduce flexible methods and systems of communication in an organisation so that the information between the levels of the company could flow with ease and each employee be aware of its operations and what is expected of them. This would make their performance more effective which would facilitate the employees to be compete with company's rivals.
  • Constructive Conflicts: Conflicts are a result of different ideologies towards achieving similar goals. These conflicts in the company should be constructive, i.e.,the end goal should be to derive the best possible strategy to achieve the plans. All the members should be equally consulted and firm should consider their ideas. This would help employees come up with different and effective strategies that is necessary for their performance growth.
  • Mutual Respect and Solidarity: It is crucial for the employees in the company to work with unity, sharing unified goals which would develop its inner strength. Managers at Whirlpool must consider each employee as their equal so that the employees also feel their responsibilities towards the goals of the organisation. This would increase their engagement in the company and would enhance their work performance.


P6. Evaluation of different approaches of performance management:

Measurement of the performance of its employees is one of the most critical aspects of the working of a company. In Whirlpool, these measurements should be made on the basis of employee's contribution towards the growth of the firm (DeNisi and Smith, 2014). There are different approaches by which the HR of Whirlpool could measure performance of employees. These approaches are:

Different Approaches Of Measuring Performance

  • Comparative Approach: This approach focus at ranking the performance of one employee with other employees of the group. The comparison is made on the basis of high and low performance. Whirlpool can use graphic rating scale, forced distribution technique, etc. to measure employee's performances.For instance, Whirlpool can divide their employees in groups based on their performance. While they could ensure certain rewards for top performers which would motivate them to work harder, the low performers can be given a chance if there is a scope for improvement, or they could be dismissed. This would enable the firm to hire fresh and skilled talent that would increase organisation's performance and better commitment of its employees.
  • Attribute approach: In this, certain attributes of employees such as teamwork, problem solving, innovation etc. are taken into consideration while rating their performance. Whirlpool also can use Mixed rating scale as a method to measure attributes as this technique is more layered as compared to others. This would help its employees to adapt the attributes necessary to increase their work performances and effective achievement of organisational goals.
  • Behavioural Approach: Techniques like Behaviourally Anchored Rating Scale (BARS) or Behavioural Observation Scale (BOS) can be used by Whirlpool to measure different dimensions of their employees' jobs. These methods also denote frequencies in regards to the behaviour of the employee for effective performance. The scales in these measurements are decided with employees' consents, so this gives them a clear idea about their behavioural strengths and weaknesses. Also, this would encourage more efforts from the employees and they can achieve high performance standards.
  • Result Approach: In this approach, the employees receive training on the basis of their performance result. Whirlpool can use tools like Balanced Scorecard Technique and Productivity Measurement and Evaluation System (ProMES) for this approach. This approach would encourage the employees to increase their productivity and to measure the feedback. The firm can calculate its productivity as a summation of various factors. These factors include the objectives of the company, their competency, their effectiveness towards evaluation of employee performance and its feedback. This approach helps converting the strategy of the firm into operations as it takes the external environment into consideration and not just financial indicators. This, allow the employees to learn more about their work and be more effective in their job.
  • Quality Approach: This approach aims at customer satisfaction. It achieves so by reduction in the errors and regular service improvisations. Both system and personal factors are taken into consideration in this approach. As the employees know what customers expect from them, they work towards enhancing their performance levels to fulfil these expectations.
  • Collaborative Approach: All the mentioned approaches are combined in this approach. Whirlpool can blend the approaches according to their organisational needs and use them make their employees more competent. Using different combinations and revising these strategies would help the employees to maintain and even increase their performance even if the business environment becomes more dynamic (O’Neill, Sohal and Teng, 2016).

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Thus, it is concluded by the above report, that appropriate knowledge and skills of HR professionals of Whirlpool would invite new talents in the firm and enhance the existing workforce. Also, the firm gives emphasis on individual learning as well as training and development of its employees. HPW would enable Whirlpool in maximising its employee performance and to gain a competitive edge in the market. The managers should conduct more training programs for the personal growth of the employees which would engage them in accomplishing the vision of the company. The company can use several approaches to evaluate the performance of their employees. The employees, in turn, could have a reliable feedback on the basis of which they work towards their shortcomings and increase their level of performance in the organisation.


  • Anitha, J., 2014. Determinants of employee engagement and their impact on employee performance. International journal of productivity and performance management. 63(3). p.308.
  • DeNisi, A. and Smith, C.E., 2014. Performance appraisal, performance management, and firm-level performance: A review, a proposed model, and new directions for future research. The Academy of Management Annals. 8(1). pp.127-179.
  • Ford, J. K., 2014. Improving training effectiveness in work organizations. Psychology Press.
  • Jiang, J.Y. and Liu, C.W., 2015. High performance work systems and organizational effectiveness: The mediating role of social capital. Human Resource Management Review. 25(1). pp.126-137.
  • McCormack, B., Manley, K. and Titchen, A. eds., 2013. Practice development in nursing and healthcare. John Wiley & Sons.

You may also like to read about : Influencing Attitude of Employees in AM Holdings Limited

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