The scenario of this report is based on communication practices that follows in a business organisation. In this regard, it is required for management to analyze the effective communication mode by considering:
- Describe model and theory of communication in order to evaluate communication system, principles etc.
- Evaluate the role of oral communication in business context by conceding real example.
- Identify the effectiveness of communication writing in formal business process.
INTRODUCTION
Business communication consists smoothly flow of message along with that feedbacks are internal part of companies. Their are various types of communication process as company use a best way so that they can eliminate the barriers within firms. It is an transmission of information from sender to receiver (Bar-Sela, Lulav-Grinwald and Mitnik, 2012). Their should be a effective interaction within employees and managers within enterprise. In this report, communication in different ways along with that technology used for interacting with each other. In this, role play is also given within customer service executive and interviewer. Along with that also submit the CV, E-mail and letters in this report.
TASK 1
Oral Communication: It can be referred as the information expressing procedure or ideas through which message is being conveyanced orally by word of mouth (Ameen, 2017). A clients which haven't received their delivery from Amazon offered to deliver after holiday. Here is discussed conversation of clients and consumer briefed:
Customer Executive: Good Morning Sir/Ma'am. This is Abraham Will from Amstomer Executive: In brief, due to holiday between 25.06.18 – 27.06.18 within the organisation, Amazon will not be able to deliver you parcel which you have been offered to deliver within 2 days by company. Organisation apologies for the delay and your inconveniences as this is an mandatory leave that is needed to offer to their employee as it is the time of festival in UK.
Clients: Ohh! But but the parcel is very necessary as it is necessary for some of my work.
Customer Executive: Sorry Sir/Ma'am, as you understand very well, this is the time of festival in United Kingdom and beside of emergency worker, all employee of company are on holiday. I understand your convenience but there are less possibilities. Kindly consider the apology of Amazon.
Client: No issue. I can postpone my schedule if you can deliver my order the very next day of the holiday.
Customer Executive: Yeah ma'am/sir sure. You assure your parcel will be delivered very next day of the holiday. Thanks for your consideration.
Client: No Problem as the order is not making any inconvenience.
Customer Executive: Any other assistance of query?
Client: No.
Customer Executive: Thanks Ma'am/Sir. Have a nice day.
Take help from this sample
Project Management Plan-Handy Company
TASK 3
Written communication
In this, when they communicate information by writing they share their information as well as ideas in an effective manner (Mushtaq and Khan, 2012). Their are various form of written communication like as letters, E-mails, CV and many more. Some of are given below:
Letter
ABC
C11 Floor 4th light street, UK
11 January 2018.
Mr Billion Rose
Human Resource Head
XYZ group
Dear Billion Rose,
I like to thanks you for giving me an opportunity to work under your guidance as I had taken a great experience as well as enhance my knowledge as well. I had accomplished my Masters of business administration in HR and marketing from IIMS university of London in 2017. As I had done my MBA successfully and gain lots of knowledge while working with you it will help in my whole career as well.
I always wish for you to have a success in coming times and achieve lots of achievements in your life. As your work will make you satisfy as well. All the best for your future.
Your sincerely
ABC
Description of Curriculum Vitae
CURRICULUM VITAE
Name….............
Contact No............
Mobile no....................
Email id…...........
Qualification
Diploma in Human Resource
University of UK
66.03%
Master of business administration (MBA)
University of UK
80.50%
Bachelor in business administration (BBA)
University of UK
70.60%
Higher education
Cambridge school
89.80%
Secondary edu
UPTO50%
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