Measures to Improve Service Quality for Customer Satisfaction
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Most of the companies engaged in service businesses are making their best efforts in order to improve their service quality with a view to satisfy their customers, especially in regards with the retail catering industry.
Suppose yourself as the manager of a company and prepare an assignment giving all the measures you will give to improve the service quality of your company.
The global financial crisis or global economic crisis is commonly believed to have begun in July 2007 with the credit crunch, when a loss of confidence by US investors in the value of sub-prime mortgages caused a liquidity crisis. This, in turn, resulted in the US Federal Bank injecting a large amount of capital into financial markets. By September 2008, the crisis had worsened as stock markets around the globe crashed and became highly volatile. Consumer confidence hit rock bottom as...ReadMore
Corporate social responsibility and its importance for sustainability and competitive advantage
CSR aims to ensure that companies conduct their business in a way that is ethical. This means taking account of their social, economic and environmental impact, and consideration of human rights. It can involve a range of activities such as which is notan end all:
Working in partnership with local communities
Socially responsible investment
Developing relationships with employees and...ReadMore
You are a senior member of the Federation of Small Businesses, (FSB) and you have been asked by your peers to consider ways in which the FSB could positively promote entrepreneurship in the local area. As a result, you have been asked to create a report aimed at encouraging and supporting potential entrepreneurs to start a new business.
The overall aim of the report is to explore the range of business ventures available to entrepreneurs, assess the impact small businesses have on the...ReadMore