INTRODUCTION
Management includes various operations and activities related to the creation of many policies and methods and it also includes the management of all physical, financial resources so that organization can run smoothly and effectively. Effective management is required so that firm can easily manage all activities and operations of the business. Hence management can use effective and efficient policies so that they can easily solve the problem of back-office staff. The report describes the Imperial hotel of London which delivers effective and efficient services to all people. It faces many issues and management tries to solve all issues and problems faced by the company.
TASK
Evaluation of problem
Imperial Hotel of London is a famous international brand which is a 4-star hotel. Thus as a result they can easily enhance their operations and techniques in an effective and efficient manner. It is located in London and delivers services to tourist guests and business who have high expectations related to services. This hotel has a good brand image. In this case hotel focuses on enhancing the satisfaction level of all people. This hotel delivers many services such as restaurants & bars, 500 bedrooms, swimming pool, leisure room etc. Thus they can easily satisfy all people in an effective and efficient manner. It has staff of around 450 staff members, 6 head departments and cleaning contractors through which it can deliver efficient services to all people. It helps in enhancing the satisfaction level of all people.
Workers focus on success of company. Manager of Imperial London faces many issues and problems such as leadership, management, high staff turnover, inefficient system and lack of operating procedures. It can affect the profitability and thus hampers the processes and methods of Imperial hotel. Many disputes arise and conflicts occur between all the departments. Staff members cannot delver the effective and efficient services to all staff members. Hence manager cannot manage all activities and cannot deliver efficient services to staff members. There is miscommunication between workers and thus wrong information is delivered to staff members. Hence as a result there is reduction in revenues of the company (Gattorna, 2017).
Company faces the problem of staff members. It has selected staff members but they are leaving the job. Thus as a result they cannot recruit some staff members and they work only for 6 months. Staff turnover is 60% a year. Hence firm create various plans and policies so that they can select 30 workers out of 50 workers. There are 20 staff members who are long and permanent employees and they are serving the company for many years (Stark, 2015).
All candidates are selected by ABC International. They take interview of many candidates and evaluate them on basis of three criteria such as applicant have experience of hotel housekeeping department. If hotel cannot recruit staff members then this firm organises interview and select many staff members for the Imperial Hotel.
Imperial hotel is working with the Spanish staff members. Other room attendants are dissatisfied as non cooperative and they both cannot work together. Standard of in staff members is not good. Thus standard system is established so that company can easily evaluate the standards of serviced room. Hence as a result they cannot perform better. Thus the Spanish staff members always rank more than the in house staff. In house staff members do not come regularly and thus company have pressure on housekeeping budget (Haddow, Bullock and Coppola, 2017).
There are complains regarding from many guests regarding cleanliness level in hotels Housekeeping staff members generally become very rude to customers. Thus as a result full time workers have poor motivation levels. There is also a problem and issue of cleanlinesses of kitchen. Thus the Imperial hotel cannot maintain good image in minds of all people. Hence they have to create many plans and policies so that they can earn more revenues and can enhance market share.
Application of management theory to improve team working
Management theories are used so that they can enhance the co-ordination and reduce the conflicts in the staff. Thus it can directly enhance the customer satisfaction and quality of services. In Imperil Hotel, manager can easily apply various approaches and methods so that they can increase effectiveness of all functions and can solve all problems of all staff members. According to the case study it is found that management faces many issues regarding the back office staff members and the maintenance of housekeeping staff and kitchen staff. There are various poor operating and control problems and issues. Thus Imperial uses various management theories which are described below:
Classical theory
According to this theory all staff members can easily understand their duties and functions. Through this it can directly improve the performance of all staff members. Hence management can easily evaluate all activities and operations which are assigned to all workers. Imperial use this theory so that they can increase the productivity and efficiency of all workers. Thus as a result they can easily motivate all workers and this results in maintaining peaceful and positive environment in the company. This directly encourages all staff members and thus they give superior results (Pathan, 2016).
Contingency theory
According to this theory, problems and issues are solved according to different situations. Thus manager of Imperial hotel applies this theory so that they can easily solve all issues and problems of all staff members. Due to this they can enhance the motivation and satisfaction level of all workers and thus can perform with full efficiency and zeal in the firm. It directly leads to improving the performance of staff members and hotel.
Human relation theory
According to this theory behaviour of human resources can be improved. Thus Imperial hotel applies this theory to improve behaviour of workers. They had organised training sessions so that they can provide effective training to all staff members. Hence it directly increase the knowledge and skills of all employees. Thus it improves the performance of all workers.
Bureaucratic administration theory by Max Weber: It is powerful administration hypothesis which should be connected by the general chief of Imperial Hotels to evade clashes between the offices because of incapable administration and screen over the elements of various offices. This hypothesis demonstrates the two noteworthy components which helps in building pecking order in business structure and foundation of objectives and goals which drives diverse divisions and staff individuals.
Tuckman's stages of group Development
There are distinct stages that should be trailed by an association keeping in mind the end goal to create cooperation. Such are as per the following:
Forming
In this, the colleagues are acting like a free through which they can acknowledge difficulties and openings and appropriately performed keeping in mind the end goal to accomplish wanted target objectives of group (Ross, 2016). There are by and large convey positive result to organization as the individuals are autonomous to perform well. It is a effective way of managing the employees or workers, the workers will be working to attain organisation goals and this will also enhance the overall efficiency in the longer run.
Storming
In the second stage, the issues and issues happens between the colleagues are recognized and centres around settling them as fast as could be allowed. It helps in building trust on among each other . The individuals are allowed to raise their competes and suppositions so a successful choice ought to be made.
Norming
Under this, the team members focuses on current work that they have in the hand for the purpose of success of the organisation in the longer run. It will ignore other drawbacks of the organisation and focuses to achieve organisational excellency.
Performing
In this stage, the colleagues are performed through after methodical structure and can ready to take choice without getting opinions as well as views from others to accomplish suddenly development of Hotel inside restricted time frame (Schaltegger, Burritt, and Petersen, 2017).
Proposal to solve such management problems
Review of team bonus scheme: to encourage the working and final results of the enterprise it is important that encouragement is provided to the working staff. It assist in raising the overall performance and reducing the turnover rations of the refereed hotel. It is of great importance as it directly reflect upon the quality of services provided. Apart from this through same the appraisal programs can be planned in more appropriate manner as those deserving the appraisal are provided in the same manner (Introduction to Management, 2017).
Training into IT systems: it is very important aspect in organizational context subject to resolve and sort out the financial issues which occurs due to lake of skills and management. There are some IT issues and problems remain associated which are mainly used to issues technical issues and problems for deriving the technical performance of organisation. Improve the technical performance and skills are the essential aspects which are considered in organisation for developing the technical structure of organisation. There are type of issues and management issues are defined in organisational context for developing and enhancing the information technology with in business context. In Hospitality organisations it is required to keep the information and details of each guest and staff members. Advanced IT tools and systems plays vital role in those condition subject to organise and aligning the information in systematic form. It is important to train the staff members to keep that records in effective manner (Waugh, 2015).
Cross-team building exercises: The main reason of arising conflicts is due to communicating wrongful or inaccurate information between the staff. It may be arises due to cultural differences of employees. Therefore, in order to avoid such differences the manager need to arrange cross team building programs includes fun activity, games, contest etc. on regular basis through which the employees can able to interact with others and understand each other.
Related Sample- Operational and Supply Chain Issues in Bentley
CONCLUSION
It has been closed from the above task report that the execution of business are relies upon the execution of HR utilized in an association. Subsequently the administration need to centre around keeping up sound climate at work environment and give them appropriate preparing programs which improve their profitability. Greatest efforts and commitment of workers towards accomplishing wanted objectives and destinations helps in enhancing benefit and maintainability of organization. The issues and issues looked by representatives at work environment should be settled through applying diverse administration hypotheses which helps in disposing of correspondence hole and enables them to arrange with each different offices in regards to performing business capacities. Thus, it can be concluded that right kind of policies shall be followed by the management, so that growth and development of the organisation can be enhanced going forward. There are various theories related to management that can be used by the organisation to implement necessary strategies in an effective as well as efficient way.
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