Date of Activity: Performance evidence |
|
Unit/ LO/AC |
Performance evidence |
1.1 |
Explain the essential communication needs of stakeholders (internal and external) |
1.2 |
Discus the varieties of communication model which support administration |
1.3 |
Assess the efficiency of diverse communication systems |
1.4 |
Discuss the elements that affects the choice of communication media. |
1.5 |
Assess the importance of utilizing the appropriate grammar, structure of sentence, spellings, punctuations and conventions within the business communication. |
1.6 |
Discuss the ways to overcome communication barriers. |
1.7 |
Briefly discuss the use of communications theories and body language. |
1.8 |
Demonstrate the proof-reading techniques of business communications |
Date of Activity: Performance evidence |
UNIT/ LO/AC:- Performance Evidence |
2.1 |
Identify the purpose and audience of the information to be communicated |
2.2 |
Select communication media that are appropriate to the audience and information to be communicated |
2.3 |
Present information in the format, layout and style that is appropriate to the information to be communicated |
2.4 |
Follow agreed business practices when communicating in writing |
2.5 |
Adapt the style and content of a communication, appropriate to specific audiences |
2.6 |
Present written communications that are clear, expressed in correct grammar and reflect what is intended |
2.7 |
Meet agreed deadlines in communicating with others |
3.1 |
Identify the nature, purpose, audience and use of the information to be communicated |
3.2 |
Use language that is correct and appropriate for the audience’s needs |
3.3 |
Use appropriate body language and tone of voice to reinforce messages |
3.4 |
Identify the meaning and implications of information that is communicated verbally |
3.5 |
Confirm that a recipient has understood correctly what has been communicated |
3.6 |
Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards |