Importance of Negotiation in Business Communication

Date of Activity: Performance evidence

Unit/ LO/AC

Performance evidence 

1.1

Explain the essential communication needs of stakeholders (internal and external)

1.2

Discus the varieties of communication model which support administration

1.3

Assess the efficiency of diverse communication systems

1.4

Discuss the elements that affects the choice of communication media.

1.5

Assess the importance of utilizing the appropriate grammar, structure of sentence, spellings, punctuations and conventions within the business communication.

1.6

Discuss the ways to overcome communication barriers.

1.7

Briefly discuss the use of communications theories and body language.

1.8

 Demonstrate the proof-reading techniques of business communications

Date of Activity: Performance evidence

UNIT/ LO/AC:- Performance Evidence

2.1

Identify the purpose and audience of the information to be communicated

2.2

Select communication media that are appropriate to the audience and information to be communicated

2.3

Present information in the format, layout and style that is appropriate to the information to be communicated

2.4

Follow agreed business practices when communicating in writing

2.5

Adapt the style and content of a communication, appropriate to specific audiences

2.6

Present written communications that are clear, expressed in correct grammar and reflect what is intended

2.7

Meet agreed deadlines in communicating with others

3.1

 Identify the nature, purpose, audience and use of the information to be communicated

3.2

Use language that is correct and appropriate for the audience’s needs

3.3

Use appropriate body language and tone of voice to reinforce messages

3.4

Identify the meaning and implications of information that is communicated verbally

3.5

Confirm that a recipient has understood correctly what has been communicated

3.6

Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards